Piyush Singh

Experience

• 

  Genesis Futuristic Technologies Ltd.

  Aug 2010 - Dec 2012

  Embedded Test Engineer

  •Technical Support of Vehicle tracking system department and its allied functions such as Customer support and service.• Accountable for handling Technical queries from customers regarding Vehicle Tracking efficiently and effectively. Offers real time tracking of the vehicles and messages sent using GPRS service specified area.• Provide technical support on both software as well as hardware related problems of customers; imparted step by step guidance to resolve the issue on the spot whenever possible.• Interact and coordinate with clients to understand their requirements for customization's, modifications or fine tuning in detail; actively involved in implementing the assigned work.• Responsible for testing the various types of telematics devices, RFID Cards.Finalization of business process reports and overall administration activities such as application/Platform monitoring.• Handle emails and voice calls from customers on technical as well as non technical queries and provide them with most authentic and practical reasons /solutions to rectify or manage the situation on a timely manner.• Generate reports, post replies, provide customer support and duties related to customer support. Coordinate with Software Development Team and designated them to rectify errors /downtime's; followed up cases to close them well within promised timeline.• Assist in developing new business by strong technical and domain knowledge, follow up with customers regarding the feedback about the application developments.• Update self on latest advancements, inclusions and offers made by the firm as and when required to keep abreast with technology and have an edge in performance standards. Show less

• 

  MSD Telematics Pvt. Ltd.

  Dec 2012 - Dec 2017

  Project Manager

  Working on the Project of Vehicle Tracking System. In this project my role is testing as well as validation and verification of various types of telematics devices. Debugging and development in Hardware and software.

• 

  Mackk Networks Pvt. Ltd.

  Dec 2017 - now

  Regional Manager

  Insurance Telematics | Telematics | ConnectedCar | Shared Mobility |IoT|eSim| Connected EV's SolutionEnd to end ownership of the complete program, including product definition, roadmap planning, and resource planning and project execution.• Technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment.• Responsible for making project decisions, achieving tactical goals while retaining a strategic focus.• Work closely with the development teams and play a leadership role in product architecture and design• Estimate work efforts required to deliver the projects and create a detailed plan for the team• Identify communication gaps, manage issue escalations, resolve dependencies and support to support to the teams will be responsible for reporting key metrics for sprint execution, test Execution, bugs, issues, risk, etc. to the leadership/project team.• Attending meetings with the sales team as industry SME and Technical expert.• Pain Point Mapping- Engaging with the client to fully understand their processes, requests, documenting and engaging appropriate resources.• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.• Develop Customer Success assets and methods, and work with the Sales Team to create new or refine existing onboarding materials.• Increasing Account Value (ACV): Continuously identify new pain areas and gaps at customer front and map new use cases for organizations that drive adoption and that align with customers' business needs and strategic goals. Show less