Om Bhaskaran

Experience

• 

  Sutherland Technologies Ltd

  Jan 2002 - Mar 2003

  Senior Help Desk Engineer

  • Telephone and email support on a wide range of standard and custom desktop• Documentation and replication of technical issues reported by customers. Solving issues through to resolution• Assisting with escalations. • Troubleshooting hardware and software problems, providing user training and other assistance in Windows and Microsoft Office applications

• 

  Dell Technologies

  Mar 2003 - Jul 2010

  Senior Manager

  • Responsible for end to end process and focused on customer experience• Leading a team to create and sustain an operating environment that is reviewing performance, being cognizant of service objectives• Providing guidance to subordinates to achieve goals in accordance with established policies, including task assignment, performance measurement and reporting• Establishing and recommending changes to policies, which affect subordinate organization.• Evaluating & providing feedback on employee performance, establishing professional development plans and identifying Service improvements• Accountable for overall tardiness and development of the team. Managing the queue to ensure optimum service levels• Handling team escalations. Address Non-work Related team issues. • Developing subordinates, identifying training needs and developmental requirements for the team from time to time and organize resources for upgrading skills and competencies Show less

• 

  Goldstone Technologies Limited

  Jul 2010 - Jun 2022

  Operations Delivery • Revenue & Strategy Planning • Key AccountManagement • Customer Relationship Management • Business Development •Sales Support • Leadership & Team Building • HC Management

  • Senior Operations Manager

    Jul 2018 - Jun 2022

  • Operations Manager

    Sept 2012 - Jun 2018

  • Team Manager

    Jul 2010 - Aug 2012
• 

  Dew Software

  Jun 2022 - now

  Delivery Manager

  Accountable for service delivery of Lucid Motors offshore Dev-Ops unit.