Alaa Gamal

Experience

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  Al Masry Al Youm

  Jan 2011 - Apr 2011

  IT Support Engineer

   Dealing with Windows Server 2003, Active Directory, DNS, and DHCP. Dealing with All Kinds of Hardware & Software Problems related to Computers, Laptops, Printers, File Servers, Domain Users, Group Policy Configuration, and Network Connectivity. Dealing with Switches, Routers and Access Points Configuration.

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  Pico Energy

  May 2011 - Dec 2011

  Technical Support Engineer

   Dealing with All Kinds of Hardware & Software Problems related to Computers, Laptops, Printers, Domain Users, and Network Connectivity. Dealing with Switches, Routers and Access Points Configuration. Dealing with Company mails Configurations and problems on Windows & Mac OS and Android. Dealing with Windows Server 2008 Domain Controller, Active Directory, DNS, DHCP.

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  Swanco

  Jan 2012 - Sept 2013

  Technical Support Engineer

   Dealing with Windows Server 2008 Domain Controller, Active Directory, DNS, DHCP. Dealing with Windows Server 2003 ORACLE Application Server (Viewsoft Program) & and Installing and Troubleshooting the Application Client Version. Dealing with All Kinds of Hardware & Software Problems related to Computers, Laptops, Printers, File Servers, Domain Users, Group Policy Configuration, and Network Connectivity. Dealing with Switches, Routers and Access Points Configuration. Dealing with Company mails Configurations and problems on Windows & Mac OS and Android. Show less

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  Hewlett Packard Enterprise

  Oct 2013 - Sept 2016

  IT Service Delivery Engineer at Shell Egypt N.V

  • Dealing with All Kinds of Hardware & Software Problems related to Desktops, Laptops, and workstation Machines, Printers, Data Show, Video Conference , Network Connectivity and Smart card login problems also VPN and remote access problems using physical tokens.• Played a pivotal role in the Shell Egypt Exploration company “office relocation project” where I was fully responsible to tasks including (but not limited to): Data center hardware relocation, dismantle / assembling of end user hardware, H/W inventory DB updates , site surveys & stakeholders requirements analysis, servers and telecom equipment’s racking and mounting.• Responsible for the Data Center including Hardware installation and decommissioning of the servers and network devices.• Handling Users and Assets creations, activation, changes and deletions• Dealing with Digital Signage system using Cisco media players• Responsible for IT Stock Management System.• Managing tasks based on ticketing system (HPSM & ServiceNow) & VIP Users support. • Dealing with Company mails Configurations on Apple and Android phones.• Dealing with Switches, Routers & IP Phones and Cisco Access Points Configurations.• Dealing with Linux servers by doing basic installing and configuration of Red Hat and Ubuntu systems. Show less

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  Alviva Holdings

  Oct 2016 - now

  Senior System Engineer at Shell Egypt N.V

  Supporting Egypt and Tanzania − As a team leader working and following up with all the local&global services providers to make sure provided services are as required including changes and outages notifications also monitoring tools provisioning.− Acting as the focal point of all escalations from Egypt and Tanzania.− As an IT Stock manager, I am responsible for all Hardware orders starting from creating purchase orders then tracking the shipments till providing the required papers to the department responsible for releasing the shipments.− Dealing with All Kinds of Hardware & Software Problems related to Desktops, Laptops, and workstation Machines, Printers, Data Show, Video Conference hardware system, Data and Tapes Backup, Network Connectivity and Smart card login problems, SAP issues troubleshooting also VPN and remote access and Citrix Virtual session problems, also engaged HP local partners in the hardware break fix process.− Created a dashboard to monitor all type of tickets and assets in ServiceNow.− Dealing with Switches, Routers & IP Phones and Cisco Access Points Configurations.• Project Management Tasks in the projects (Links Upgrade & Assets Refresh & Sky2teams & Internet local Breakout& Aruba AP deployment& Chrome DMP deployment & Secure LAN) I do the following based on projects requirements− Plan purchases and acquisitions as necessary for the project.− Order project parts globally also request for proposals from local suppliers.− Request and collect responses from candidate suppliers.− Communicate frequently regarding project implementation and update operation status to teammates. − Proactively share concerns about issues and ideas for resolution.− Participate in the hardware installing including rack mounting power & network connectivity.− Doing the pre and post tests required.− Follow up with global teams after the project finishes to make sure Database and monitoring systems are updated accordingly. Show less