Guill Munoz

Experience

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  NEC Corporation of America

  Jan 1999 - Nov 2013

  Sr. Solutions Architect

  As a Sr. Solutions Architect for Cisco UC Collaboration, I was responsible for assisting customer assessing business needs and creating multi-service networks to provide voice, video, collaboration tools and data infrastructure. My primary responsibilities are to meet with customers, determine their needs, assess their present technology status and propose a business solution that will address their problems.

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  British Telecom Global Services

  Feb 2014 - May 2015

  Business Development Manager

  As a Business Development Manager, I was responsible for supporting account managers in the West Coast for pre-sales support of UC Cloud solutions from Cisco, Microsoft, and Google; Cloud Contact Center from Cisco and BT (UCCE and NGCC). My focus was to propose HCS, Lync (Skype for Business), Jabber and other BT products such as, Global MPLS Services, Global SIP services, Conferencing and partner services. My priorities were to build/close a funnel of cloud business opportunities (Cloud Cisco, Cloud Lync, MPLS, SIP, Conferencing), develop leads by working with AMs, meet with customer, work with other SMEs to explore business applications that had not been previously identified; work with BT ecosystem partners (Dolby, Polycom and Softex); support product management to resolve customer issues, improve software features, product road map, documentation and better integration to other tools; and work with BT Services group to ensure they had visibility to future business for staffing forecasts. Show less

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  Tata Communications

  Jun 2015 - now

  Assistant Director

  As the Business Development Manager for the Americas, I am responsible for developing Contact Center opportunities by analyzing and developing business strategies that allows our potential customers to realize their business objectives.