Guido Nardecchia

Experience

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  Generali Italia

  Oct 2014 - Oct 2015

  Salesperson

  I would like to describe my significant accomplishment of enhancing customer satisfaction levels by greeting customer and proactively resolving complex issues. I also boosted of policies sales by identifying customers’ requirements and presenting appropriate offers.Some of my key contributions are:★ Delivered remarkable support for high level post-sales to maintain customer satisfaction. ★ Managed different types of policies, especially life and savings.

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  AXA MPS Financial DAC

  Oct 2015 - Jul 2018

  Contact Center Agent
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  AXA MPS Financial DAC

  Oct 2018 - Oct 2021

  Leverage strong analytical capabilities and excellent communication capabilities to manage post sale Unitlinked product queries. Maintain compliance with the standards and ensure achieving of productivity goals.Hold accountability for private banker’s queries and private bank products. - Improved integrity and accuracy of claim documentation through comprehensive assessment. - Maximised staff performance and compliance with internal operating procedures and guidelines bydelivering training to employees. - Developer of operative handbooks for the following contact centre procedures, including PCC(Private Customer Corner), CRM (Salesforce), GDPR, retail and private banking customers. - Enhanced customer satisfaction levels by promptly resolving customer queries, claims, andcomplaints. Show less Working as an agent, I leverage strong analytical capabilities and excellent communication capabilities to manage post sale Unit linked and Index Linked product queries.Besides, I contributed to the company by maintaining compliance with the standards and ensure achieving of productivity goals. I also improved integrity and accuracy of claim documentation through comprehensive assessment. I am responsible for private banker’s queries and private bank products. Some of my key contributions are: ★ Maximised staff performance and compliance with internal operating procedures and guidelines by delivering training to employees.★ Contributed to the development of operative handbooks for the following contact centre procedures, including PCC (Private Customer Corner), CRM (Salesforce), GDPR, retail and private banking customers.★ Enhanced customer satisfaction levels by promptly resolving customer queries, claims, and complaints. Show less

  • Senior Customer Support Administrator

    Dec 2020 - Oct 2021

  • Senior Contact Centre Agent

    Oct 2018 - Dec 2020
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  Arca Vita International

  Oct 2021 - Jul 2022

  Customer Operations Administrator
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  SS&C Technologies

  Jul 2022 - now

  - Processing of Complex Policy Holder Alterations to Life Policies - Vetting relevant documentation for customer operations: payments, policies surrenders and claims, switches - Answering Complex queries from Policyholders and Agents writing in a professional manner - Dealing with escalation from Business Partners - Completion of Quality Checking and Quality Sampling on team members identifying trends and Root Cause Analysis and training gaps - Allocation and monitoring of work loads to team members when required - Identify training needs and provide training Show less

  • Pension Policy Administrator

    Dec 2024 - now

  • Payments Team - Customer Operations

    Jul 2022 - Apr 2025