David Kerr

Experience

• 

  Round Rock ISD

  Aug 2014 - Aug 2017

  Choir Director

  As an educational designer (i.e. a teacher) I created lesson plans to incorporate leading educational research and adjusted those plans (often mid-lesson) based on my observations of the student's progress and behavior. The job required both attention to detail and an intuition for broader strategic thinking.My goal was to make music class a fun and impactful break from the rigors of the school day.

• 

  Hanmer Springs Attractions

  Sept 2017 - Sept 2018

  Whitewater Rafting Guide

  Moved to New Zealand, just to explore! I spent a year guiding commercial whitewater raft trips and hiking the back country hut system.

• 

  Freelance

  Sept 2018 - Mar 2020

  Composer for Visual Media

  Created original audio content for documentaries and short films. Served as domain expert in music to help guide conversations on creative strategy. Managed regular communication with stakeholders to ensure alignment with creative vision, and made iterative refinements based on input.

• 

  EXACO TRADING LTD

  Mar 2020 - May 2022

  Customer Success Manager

  Communicated proactively with new customers and developed personalized, service-oriented relationships with established customers. Provided product support via email and phone. Coordinated between departments to ensure customer issues were resolved in timely manner.

• 

  Skribe

  May 2022 - Aug 2022

  UX Reseach Intern

  Supported design/development team with researched-based design recommendations to create a user-friendly MVP. Recruited participants, moderated test sessions, analyzed results, and distilled actionable insights. Assisted in creating revamped prototype design in Figma.

• 

  Concord

  Jan 2023 - now

  User Experience Intern

  Developed and proposed standardized procedure for user recruitment and testing at software startup. Conducted competitive analysis, user interviews, and made both short and medium-term recommendations to leadership team.

• 

  Exaco Trading Co

  Jun 2023 - now

  Contract UX Researcher & Designer

  Conducting heuristic evaluation and usability research and to identify pain points in Exaco's website design. Redesigning product pages in collaboration with customer success team to standardize information layout and bring into alignment with user expectations. In doing so, I'm balancing the needs of various user types (in particular, retail partners and customers) to create an experience that works for everyone.