Steve Grubb

Experience

• 

  Linway Plaza Cinema

  May 1999 - Oct 2008

  - Responsible for opening and closing the business- Managed a staff of 10 – 12 people- Resolved customer concerns- Coordinated daily operations with other members of the management team - Assisted management team with cash handling procedures and resolving customer concerns

  • Manager

    Jul 2003 - Oct 2008

  • Supervisor

    May 1999 - Jul 2003
• 

  WBKE

  Sept 2002 - May 2006

  - Reviewed all music and submitted tracking information to the College Media Journal- Updated record labels and promoters of their artists progress at WBKE- Informed DJs on new music in their genre- Maintained relationships with AAM, Sub Pop, Capitol, Sony, etc. - Hosted and produced the longest running show in WBKE history- Coordinated 2 annual 24 hour radio shows for Charity - Assumed responsibility for the work of all departments at WBKE, including Promotions, Productions, Music and Management- Prepared the station for the fall - Reviewed music and communicated with promoters- Updated and maintained comprehensive music database, managing over 10,00 entries

  • Music Director

    Aug 2003 - May 2006

  • Radio DJ

    Oct 2001 - May 2006

  • Summer Station Manager

    May 2005 - Aug 2005

  • Assistant Music Director

    Sept 2002 - May 2003
• 

  Oakleaves

  Sept 2004 - May 2006

  Music Reviewer

  - Reviewed albums and wrote weekly opinion articles- Consistently met deadlines

• 

  Tinderbox Music

  Jan 2006 - Jan 2006

  Promotions Intern

  - Established relationships with radio station music directors to check on artist airplay and give information on new artists- Assembled promotional packages to be mailed to radio stations- Assisted in the training of my 3 replacements- Created new artist information sheet for interns, for quick reference

• 

  Starbucks Coffee Company

  Jun 2006 - Oct 2011

  - Provided legendary customer service- Coached training activities with new partners in a one on one atmosphere as well as small groups - Worked with a management team to complete daily tasks- Daily management tasks including inventory, and cash controlling procedures- Heavy Interpersonal Communication with partners and customers every day

  • Learning Coach / Certified Coffee Master

    Jun 2006 - Oct 2011

  • Shift Supervisor

    Jun 2006 - Aug 2007
• 

  Apple

  Oct 2011 - Mar 2018

  - Provided Technical Support on Apple Products in a customer focused environment and facilitated the training of any new technician.- Repaired Apple Products when hardware issues are found.- Consistently achieved NPS goals - Created a Learning Environment for all Employees- Facilitated, Delegated and Scheduled New Hire Training

  • Genius / Technical Advisor

    May 2015 - Mar 2018

  • Specialist / In-Store Guest Trainer

    Oct 2011 - May 2015
• 

  Compass

  Mar 2018 - Jan 2020

  - Lead an outsourced Level 1 Service Desk responsible for over 20,000 end users and maintained a positive relationship with our outsourced vendors.- Worked closely with IT Managers, Leads, and IT Associates across the country to ensure our Support services met Service Level Agreements and Business Objectives.- Analyzed Service Desk activities and documented resolutions, identified problem areas, and devised and delivered solutions to enhance the quality of service and to prevent future problems.- Successfully maintained a 98% Customer Satisfaction rate across the Support Team. Show less

  • National Enterprise Technology Lead - Support Team

    Sept 2019 - Jan 2020

  • IT Associate

    Mar 2018 - Sept 2019
• 

  Astreya

  Feb 2020 - Apr 2020

  Service Desk Specialist III

  - Troubleshot Windows, Mac OS, iOS, Office 365, VPN and Hardware Issues in a fast paced corporate environment.- Provided Technical Support for all levels of United Airlines Employees and Contractors.

• 

  OppFi

  Mar 2022 - now

  - Provide Support for End-Users in Office and Remotely- Jira Cloud Administration with a focus in project creation and automation- TicketMaster for the IAM Team- Change Manager for Technology Changes

  • Enterprise Application Engineer II

    Jun 2023 - now

  • Senior IT Support Specialist

    May 2020 - Jun 2023

  • Senior IT Support Specialist II Tech Lead

    Mar 2022 - Mar 2022