Renato Lopes

Experience

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  Atento Brazil

  Feb 2007 - Sept 2007

  Advanced technical support for Speedy customers

  - Broadband Internet: assistance in installing a modem and Internet access kit- Configuration of specific software and browsers- Clarification of doubts and resolution of problems with connection.- Receptive service to customers of long distance operators.- Receptive service to telephone field technicians.

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  Civil Registry Office of Natural Persons of the 3rd Sub-district - Campinas/SP

  Oct 2007 - Jul 2008

  Office Administrative Assistant

  - Customer Service- Document authentication- Opening of signatures and document write-offs- Registration

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  PDG construction company

  Jan 2009 - Mar 2012

  Real estate consultant

  - Prospecting for new business.- Presentation of products and housing financing system- Verification of customer documents and signing of contracts.- Results presentation.Main results obtained:- Sales highlight February 2009 and March 2009.

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  EHE C&E Group

  Mar 2012 - Jun 2022

  - Team/people leadership- Monitoring of productivity, quality, manufacturing costs and absenteeism goals.- Manufacturing project leader: investment analysis and approval.- Development of new suppliers.- Manage and adapt equipment according to safety standards.Main results obtained:- Update on production process and shop floor layout.- Application of a new industrial ERP system with automated integration.- Increased product standardization and quality, reduced employee idleness and reduced production time. Show less - Management of the sales team. (Forming and training teams).- Develop the market through expansion projects and new customers- Negotiate commercial contracts.- Plan and execute based on sales KPI's, such as positivization, average price,billing, sales volume;- Manage after-sales- Develop e-commerce and social media service- Evaluate results and propose solutions.Main results obtained:- Debureaucratization of sales and organizational improvement in the sector.- Implementation of a CRM system focused on the customer and business generation, which provided a 30% reduction in travel costs and an improvement in external service time.- Record sales history, surpassing by 40% the target established between Aug/14 toOct/2014 Show less

  • General Industry Manager

    Apr 2018 - Jun 2022

  • Commercial Manager

    Apr 2014 - Apr 2018

  • Technical Sales Consultant

    Mar 2013 - Apr 2014

  • Process programmer

    Mar 2012 - Mar 2013
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  Itaú Unibanco

  Apr 2023 - Nov 2024

  Gerente de Relacionamento Digital

  Acompanhar o cenário econômico, tendências do mercado e indicadores financeiros. Identificar necessidades, prospectar novos negócios e levantar necessidades técnicas para apresentação de produtos e serviços adequados. Antecipar-se a situações de risco com soluções adequadas para cada cliente.- Gerenciamento de carteira (1200 clientes) - Consultoria de serviços financeiros- Venda de produtos bancários - Acompanhamento e atuação preventiva em gerenciamento de risco

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  Malcon Metalúrgica Ltda

  Nov 2024 - Apr 2025

  Gerente Comercial Nacional

  - Gestão estratégica com habilidade em analisar dados de mercado e traduzir em estratégias comerciais.- Gestão de Resultados: Foco em alcançar e superar metas de vendas.- Gestão de Relacionamento: Interagir com clientes e equipes internas de forma clara e assertiva. - Gestão de Negócios: Fechamento de contratos e parcerias.- Gestão de Resolução de Problemas: Capacidade de identificar desafios e propor soluções inovadoras.- Flexibilidade e Adaptabilidade: Ambiente de trabalho dinâmico.- Gestão de Equipe: Trabalho em equipes multifuncionais.- Gestão de Pós Venda Show less