Anwar Shabaaz

Experience

• 

  7-Eleven Australia

  Jul 2013 - Nov 2017

  Customer Service Representative

  Demonstrate flexibility and a diverse skills set by working in busy store with over 300 customers per shift.Incorporate strong communication and Interpersonal skills when working with colleagues and customersImplement ability to work under pressure and work long hours while maintaining enthusiasm and commitmentAs a senior employee use my leadership skill when required.Responsibility to maintain cleanliness of store according to Head office and WHS standards.

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  Xpand Technologies

  Jun 2016 - Dec 2019

  Resolving client issues and leading team at Xpand Technology Group.•Monitoring of Networking devices and hosted services for clients using Advanced Monitoring Agent tool.•Monitoring ISP Lines (ADSL, Copper & Fibre) and escalate with providers in-case any disruption.•Answering calls, take and distribute ownership of client enquiry in team. Resolve, follow up within the time frame, managing the KPI, and maintaining the customer SLA.• Resolved escalated issues as per business rules and SLA – Network & System support L2 & 3.• Administering mail correspondence, ensuring records of correspondence are up to date and accurate.• Providing training/assistance and support to current and new staff members.• Providing training support to Clients whenever required on call centre products, Office 365, Sharepoint and Other solutions.• Installation and Maintenance of Cisco Routers, cabling, switches, NAS (Network Added Storage), Physical Server, Backup Scheduling & Reporting, Virtual machines, Sharepoint, and File Sharing.•Managing User Account’s and Securities on Office 365, Microsoft Imagine, Flex, Gmail and Call centre softwares Show less Persistently received positive feedback from supervisor on fortnight basis regarding Client RelationshipAchieved Complexity(SFIA level 4) as Troubleshooting and maintenance of IT services and Network support Level 1.Providing Maintenance and Monitor network for clients.Improved working remotely using Team viewer to troubleshoot client IT issues.Escalating issues to L2 if not resolved under allotted time.Developed prioritizing work by working on ticketing system for client issues. Show less

  • Information Technology Consultant

    Aug 2016 - Dec 2019

  • Intern - IT and Network Support Admin

    Jun 2016 - Aug 2016
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  Self-employed

  Jan 2020 - Feb 2023

  NBN Technician

  Installation of cable from pits/poles to customer endFollow appropriate standards and policies learned during trainingMaintenance of NBN service and resolving faultsEscalate issue with civil team for any underground blockages

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  Melbourne Polytechnic

  Feb 2023 - now

  Technical Analyst