Abdelrahman Zeid

Experience

• 

  HI PHONE TELCOM

  Jul 2009 - Nov 2011

  SUPERVOISER
• 

  General Directorate of Residence and Foreigners Affairs (GDRFA)

  Dec 2011 - now

  Application support executive

  • Technical support at Emaratech since 08-12-2011 till present In Fujairah and Dubai Immigration.• Support all Immigration out offices as Emiri court , seaport, Massafi, Dibba, Airport, and Labor Office Immigration.• Provides training to channel partners in the use of the system.• Providing application-related support through various media (phone, email and dispatch).• Visiting channel partners occasionally to provide support and mention their feedback.• Handling customers complain • Support typing center and Tasheel Offices to apply the applications• My responsibility is train customers how apply applications on FAWRI system, train immigration officers how to process the applications with TDS system.• Do the required installation for TDS also barcode system.• Fix all issues with system also with online applications and make reports about cases.• Handel all immigration officers call due to online visa system.• Follow-up on customer inquiries not immediately resolved. Show less