Prateek Shukla

Experience

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  Oxytek Mouldings

  Jan 2021 - Oct 2021

  Chief Quality Officer

  Checked the quality of mouldings made for fridges, reverse osmosis purifiers, vacuum cleaners through injection moulding.

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  HCL Technologies

  Sept 2021 - Aug 2023

  Business Analyst

  Working at HCL since June 2022. My job role includes providing technical support over Remote Session to the customers.Skills: IT Service Management · Citrix Workspace · Printer Support · Scanners · Incident Management · Request Management · Ticket Audit · ServiceNow · Technical Support · Resolving Issues · Problem Solving · Interpersonal Skills · Documentation · Desktop Computers · Analytical Skills · Remote Desktop · Office 365 · Network Troubleshooting · Group Policy · Computer Hardware Troubleshooting · Active Directory · Tech-savvy · Written Communication · Windows · Microsoft PowerPoint · Microsoft Outlook · Microsoft Excel · Desktop Support · Communication Show less

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  LIDO

  Oct 2021 - Dec 2021

  Business Development Associate

  Generated revenue by cold calling

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  BYJU'S

  Nov 2021 - Mar 2022

  Business Development Associate

  called leads provided through Ameyo .Expertly understood the concept of Leadsquared through which generated revenue for company.

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  Accel IT Services - A Division of Accel Limited

  Dec 2023 - Jul 2024

  Customer Support Engineer

  Projects:> BELSTAR MICROFINANCE LIMITED (DEC 2023 - Present)Job Responsibilities:- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.- Address user tickets regarding hardware and software.- Configured hardware, devices and software to set up work stations for employees.- Troubleshot potential problems and eliminated before issues escalated or cascaded.- Installation, configuration and troubleshooting of all Windows operating systems.- Conduct remote troubleshooting.- Patched software and installed new versions to eliminate security problems and protect data.- Removed malware, ransomware and other threats from laptops and desktop systems.- Checked and monitored system performance to maintain system integrity and documented and reported alerts.- Identified scope of problem and provided operational and technical assistance to remedy.- Test alternative pathways to resolve an issue- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.- Explained technical information in clear terms to non-technical individuals to promote better understanding.- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.- Follow up with users to ensure their systems are functional.- Diagnosed network problems involving combination of hardware, software, power and communications issues.- Network monitoring through CA Spectrum Tool.- Diagnosed and executed resolution for network issues.Investigated and corrected problems with printers, copiers and other peripheral devices.- Answered and triaged requests for assistance in order to provide top-notch support.- Configuration of Email Client Microsoft Outlook.- E-KYC configuration & troubleshooting.- Record technical issues and solutions in logs. Show less

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  Revolut

  Jul 2024 - now

  Support Specialist

  It's a British-Lithuanian neobank and financial technology company that offers banking services. Revolut Bank UAB is licensed and regulated by the Bank of Lithuania within the European Union. Headquartered in London, it was founded in 2015 by Nikolay Storonsky and Vlad Yatsenko. It offers accounts featuring currency exchange, debit cards, virtual cards, Apple Pay, interest-bearing "vaults", stock trading, crypto, commodities, and other services.