Pratik Parmar

Experience

• 

  Aditya Birla Minacs world Wide Ltd

  Aug 2008 - Dec 2010

  Inbound Customer Service Representative

  • Customer Service & solving customers queries.• Operational Management: Managing the floor, adherence to schedule.• To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management. To offer creative solutions.• Motivation, leadership for a team and developing future leaders.• Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these.• Offers solutions and suggestions for process and product improvement to management.• Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.• Compiling reports on team’s performance and customer feedback. Show less

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  TactTree LLP

  Jul 2014 - Apr 2016

  Lead Generation Executive

  • Generating Leads from various sources or activities -via the Internet, through calls, through advertisement.• Searching Buyers & Suppliers for Our Clients.• Maintaining comprehensive and accurate records of all work in formats requested.• Doing advertisement For Our Clients.• Providing leadership, motivation, direction and support to team.• To work on multiple research topics and projects as required.• Set and manage performance targets for direct reports.• Producing projects progress reports as requested.• Compiling reports on team’s performance. Show less

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  A V Immigration and Careers Consultancy Pvt Ltd (Apex Visas)

  May 2016 - now

  • Handling Multiple Sales Branches.• Working closely with other team members to ensure that client cases are handled efficiently and effectively, and that all service standards are met.• Stay updated with the latest changes in immigration laws.• Be In-charge for regulating the processes to Provide counseling and practical advice to clients by councilors on various immigration routes through different modes of communication like telephone, Skype, email, or face-to-face meetings.• Gain clients' confidence and convert them for immigration process with the company.• Advise clients on available overseas options to help them make informed decisions.• Give clear and accurate information based on current immigration and visa rules.• Provide excellent customer service by proactively responding to client queries and advising them on their immigration and visa needs.• Meet with prospective and existing clients to determine their required services.• Work towards achieving sales targets for oneself and the aligned Branches.• Contact assigned leads daily to meet the given targets and ensure the supporting team does the same.• Adhere to the work policies and ethics of the organization. Show less • Giving Whole Detail Counseling for a particular country.• Maintaining client’s case filing process with case file management system.• Giving Guidance to client which countries visa is suitable for them according to their qualification, etc.• Doing regular follow-up on new leads & Referrals resulting from field activity.• Updating various immigration rules & changes to clients.• Establish & maintain current Client Relationship & their references.• Providing consultation services to clients by emails, telephone & face to face meeting etc. Show less

  • Zonal Sales Manager

    Nov 2022 - now

  • Regional Sales Manager

    Nov 2018 - now

  • Branch Manager

    Jul 2017 - now

  • Immigration Consultant

    May 2016 - now