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Hemanth Aithal

Hemanth Aithal

Technical Writer

Followers of Hemanth Aithal352 followers
location of Hemanth AithalBengaluru, Karnataka, India

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  • Timeline

  • About me

    Senior Technical Writer @ Mobileum | Technical Documentation

  • Education

    • Sheshadripuram composite PU college

      2003 - 2005
      2nd PU Science

    • Thippasandra Oxford Public school

      2002 - 2003
      SSLC

    • Visvesvaraya Technological University

      2005 - 2009
      Bachelor of Engineering (B.E.) Mechanical Engineering

  • Experience

    • ALTEN India

      Apr 2010 - Mar 2013
      Technical Writer

      Responsible to create/amend the Illustrated Parts Catalogue (IPC) based on the engineering drawings and technical specifications provided by the Customer. Also responsible to answer customer queries and work closely with the Customer's technical publications department and subject matter experts to deliver the jobs within the specified time limit and to the highest quality.

    • Mahindra & Mahindra

      Aug 2013 - Jun 2015
      Senior Engineer

      Create SOP service manuals for dealer techniciansCreate training materials for technicians.Handle After sales service for 3 dealers in Bangalore region.

    • Royal Enfield

      Jun 2015 - Jan 2016
      Senior Engineer Quality Assurance

      Create Standard operating procedure for service technicians.Create Training manuals for service technicians.Analyse warranty failure items and track root cause failures.

    • L&T Technology Services Limited

      Jan 2016 - May 2018
      Senior Technical Writer

      • Worked on different projects as per requirement.• Planning and coordinating day-to-day activities involved in Project.• Co-ordination with Onsite team and Client for Quality and Delivery.• Responsible for quality checks, quality assurance for customer deliverable.• Review meetings and issue resolutions.

    • Mitel

      May 2018 - Jan 2021
      Senior Technical Writer

      • Create technical manuals and quick start guides for desktop phones.• Involve in the migration of legacy content in HTML/FrameMaker format to XML format.• Provide feedback to the Engineering team on product issues through consumer usability testing that I perform while creating documentation.• Key member in establishing the Content Management System (CMS) – Adobe Experience Manager for Mitel to build PDF, HTML, and XML outputs.

    • Mavenir

      Jul 2021 - Feb 2024
      Senior Technical Writer

      • Developed topic-based documentation in XML to facilitate single sourcing; deliverables included concept, planning, safety, installation, configuration, and troubleshooting topics.• Create new documentation deliverables for multiple products. This includes content planning, localization planning, cross-functional team, and customer interactions.• Involve in the migration of legacy content in HTML/FrameMaker format to XML format. The initiative entails identifying and eliminating inconsistencies and updating content wherever applicable, as required by changes in the subject related documentation. Show less

    • Mobileum

      Mar 2024 - now
      Senior Technical Writer

      • Develop detailed technical documents and user guides for technical products.• Create documentation epics and bugs in JIRA to review and track doc features to completion.

  • Licenses & Certifications