Mike Kolk

Experience

• 

  Bob White Computing and Software

  May 1981 - Dec 1983

  Programmer/Analyst

  Bob White Computing and Software was purchased by Computer Associates in 1986.

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  Spiegel

  Dec 1983 - May 1998

  Provided 1st and 2nd level problem identification, resolution, and notification - single point of contact for customers of Spiegel Group Information Services. Manager, Spiegel Group IS Help DeskManager, Network Operations CenterManger, Operations Procedure and ControlDisaster Recovery CoordinatorMarketing/Corporate Decision Support AnalystSenior Programmer/Analyst

  • Manager, Spiegel Group IS Help Desk

    Jul 1996 - May 1998

  • Various Positions (see description)

    Dec 1983 - May 1998
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  ServiceMaster

  May 1998 - Jun 2002

  Managed vendor relationships, developed and maintained telecommunications metrics, managed projects and provided decision support for Network Services team. Led team of seven Support Analysts in Y2K special project with 2000+ internal and external clients in remote offices.

  • Manager of Network Operations

    Jan 2000 - Jun 2002

  • Manager of Foundation 2000

    May 1998 - Jan 2000
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  ARAMARK

  Jun 2002 - Jul 2007

  Lead team of nine, including two regional managers. Responsible for installation, maintenance and support of ARAMARK's proprietary Computerized Maintenance Management System utilized by ARAMARK facility managers serving in customers' facilities. Supporting 550 servers at 400 customer facilities - healthcare, education, business & industry.ARAMARK (RMK) completed a public to private conversion in January 2007. Projects included:. technology refresh in customer facilities (2,100 workstations) utilizing custom self-service data migration and third-party equipment recycling. file and print server conversion - Novell NDS to Microsoft Windows Server 2000. utility development for conversion of Outlook Web Access to Outlook client. population of asset management database (Peregrine AssetCenter). development of standalone desktop backup utility. managed staff of two

  • Manager of Field Network Services

    Oct 2004 - Jul 2007

  • IT Project Manager

    Jun 2002 - Oct 2004
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  MicroTrain Technologies

  Dec 2007 - Dec 2007

  Student

  ITIL and PMP Training

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  Technical Source

  Jan 2008 - Jan 2008

  Contractor
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  Christ Community Church

  May 2008 - May 2011

  Director of Adult Ministries, Blackberry Creek Campus

  Provide leadership, shepherding and team building needed for the development and management of all campus adult ministries. Transition church attenders from casual interest to active involvement and genuine investment, as evidenced by participation in small groups and service teams. Campus small group attendance increased from 41% of average weekend auditorium attendance in February 2009 to 106% in February 2010.Volunteers recruited in serving expo increased 124% - from 41 in February 2009 to 92 in March 2010. Show less

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  Sysmex America, Inc.

  Jan 2011 - Jun 2015

  Manage, lead, coordinate, roll out, and measure all aspects of new product offerings within the Customer Care organization. Direct programs and projects with interdisciplinary teams, both co-located and virtual. Most recently, I served as a program manager for our flagship middleware product, WAM (Work Area Manager), which is used to control and monitor a group of linked Sysmex blood analyzers to improve the speed and efficiency of blood testing. Created and maintained Customer Care Executive Dashboard - a summary of ongoing projects, ROI assessment, status, and issues. Managed technical communication for Customer Care staff. Show less

  • Technical Product Manager

    Jun 2013 - Jun 2015

  • Manager, Technical Service Systems Development & Support

    Aug 2011 - May 2013

  • Consultant, Project Management

    Jan 2011 - Aug 2011
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  EM Bittner, Incorporated

  Mar 2015 - now

  Operations Manager

  Improving business processes and IT infrastructure. Driving efficiency and repeatable processes with the goals of fostering business growth, improving customer experience and lowering operating costs.