Bob Ford, MBA

Experience

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  Thermo Fisher Scientific

  Dec 1985 - Jul 2007

  Service Manager

  I worked for the same company for 22 years in various roles. The various company names were: Amscor - 1985-1989; Fluid Data - 1989-1996; Onix Process Analyzers 1996-2000; Thermo Onix 2000-2001; Thermo Electron 2001-2005; Thermo Fisher Scientific 2005-2007. My various roles ranged from machinist, mechanical assembly of process GCs and Sample Conditioning Systems; Process GC Applications Development; Field Technician; Senior Field Technician; Service Manager; Field Service Manager; Technical Support Supervisor. I have diverse experience with analytical instruments mostly catoring to the refinery and chemical industries. Show less

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  Unger Texas Stone

  Aug 2007 - Jul 2011

  Operations Manager

  I managed the daily operations of a limestone rock quarry, including, supervising employees, customer service, vendor interface, MSHA inspections, loading trucks, truck maintenance, heavy equipment maintenance, and general marketing.

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  PAC

  Jul 2011 - Mar 2018

  I managed a team of a field service coordinator, and 15 field service representatives responsible for installation, repair, and preventative maintenance for all PAC manufactured instrumentation covering the US Western United States region including parts of Canada and Latin America. Duties include day to day management of all field activities and customer relations. I monitor performance, assess training needs, and perform field audits while visiting customer sites and building solid customer relationships. Work closely with PAC leadership team to strategize improving our service by closely monitoring KPIs and customer feedback to drive continuous improvement. Show less

  • Service Manager - Americas

    Feb 2016 - Mar 2018

  • Service Manager - PAC Western Region / Canada / Latin America

    Jul 2011 - Feb 2016
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  HORIBA Scientific

  Jan 2019 - Aug 2020

  Director - Elemental Analysis

  Responsible for sales, marketing, business development, and customer relations for the SLFA products in the Americas Region. Focus on long term growth, strategy, and cultural leadership. After a full year in the driver seat for the SLFA product line, some strategies were beginning to align and pay off, and Q1 of 2020 surpassed the financial KPIs. Unfortunately selling in to Petroleum, COVID 19 completely disrupted our market which eventually resulted in layoffs for the segment.

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  Draeger Safety INC

  Nov 2021 - Jan 2024

  Regional Service Manager
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  DYNEX Technologies

  Jan 2024 - now

  Sr. Director, Global Service and Support

  On a global basis, perform a wide variety of management duties to ensure market leading levels of technical support, service depot and field service to end-user customers and global distributors. Work with colleagues to develop strategies and tactics to maximize service revenue and operational efficiency to meet business objectives.