Rupendra C.

Rupendra C.

Customer Service Agent

Followers of Rupendra C.2000 followers
location of Rupendra C.Delhi, India

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  • Timeline

  • About me

    Assistant Security Manager(HOD) at Wow Crest, Indore - IHCL SeleQtions

  • Education

    • The Aircraft ATMI

      2011 - 2013
      International Airlines and Tourism Management Aviation/Airway Management and Operations Passed
    • Uttar Pradesh Board

      2010 - 2011
      12th Science 1st Division
    • Uttar Pradesh board

      2008 - 2009
      10th Science 1st Division
    • Himalayan Garhwal University

      2017 - 2020
      Bachelor's degree Political Science and Government 1st Division
  • Experience

    • Bird Worldwide Flight Services

      Nov 2013 - Apr 2014
      Customer Service Agent

      To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

    • Foodpanda

      Sept 2015 - Oct 2016
      Operations Supervisor

      Assist our customer with their orders using chat, telephone and email.Handle customer complaints in an effective and productive manner.Collaborate with different teams in resolving customer queries.Meet the customer satisfaction.Take part in the development of a very exciting, fast-growing global company.

    • IndiGo (InterGlobe Aviation Ltd)

      Dec 2016 - Sept 2020
      Security Executive
    • Five Force Security Solutions Pvt. Ltd - India

      Oct 2020 - Dec 2020
      Assignment Manager Security
    • Celebrity Cruises, Inc.

      Jan 2021 - Jul 2023
      Security Professional
    • The Indian Hotels Company Limited (IHCL)

      Sept 2023 - now
      Assistant Security Manager(HOD)

      Looking after the Safety and Security of the premises, Guests, Staff. Visitor Management, Contract Management, Key Management.

  • Licenses & Certifications

    • National Cadet Corps

      Natioanl Cadet Corps
      Jun 2013
    • Standard First Aid, CPR and AED

      AQUATECH INSTITUTE OF MARITIME STUDIES
      Jan 2020
    • Continuous Discharge Certificate

      DG SHIPPING LIMITED
      Feb 2020
    • Dangerous Good Regulation

      Directorate General of Civil Aviation (DGCA)
      Feb 2017
    • Fire Safety Management and Fire Fighting

      Directorate of Fire & Emergency Services
      Feb 2024
    • Basic Avsec

      Bureau Of Civil Aviation Security
      Sept 2017
    • Crowd Management

      Royal Caribbean Group
      Jul 2021
    • Standard Training Of Certificate and Watchkeeping

      DG SHIPPING LIMITED
      Jan 2020
    • X-Ray Supervisor And Operator Certificate/Permit

      Royal Caribbean Group
      Jul 2021
    • Crisis Management

      Royal Caribbean Group
      Jul 2021