Sabry Sayed, PMP®

Experience

• 

  Nokia

  Jan 2009 - now

  • Project manager to ensure the management and supervision of managed and outsourced network for fiber optical back bone of Etisalat Misr. Proactively detects and resolve network faults and incidents, informs Service Desk or customers, using processes and platforms to deliver 24x7x365 monitoring of the infrastructure. Coordinates field operation activities to deliver corrective equipment, network and site maintenance. • Ensures the Team can monitor networks and end-to-end services in real-time to ensure SLA and KPIs fulfillment, and initiate corrective actions to treat abnormal conditions or performance trends: network alarm management, response time and interpretation of alarms to determine impact and restoration.• Ensures the team can deliver effective level 1 support functions like delivery of initial fault detection and resolution, with escalation to L2 support as required in a timely manner, within contracted SLAs Focus is on rapid response, high volume support, with quick handoff of complex faults to more specialized teams.• Ensures the network performance analysis is carried out and initiates the resolutions of the analysis.• Ensures that all functional resources are continuously available: people, tools, facilities.• The key contact for customer in its network management; is responsible for creating, maintaining and improving the relationship with the customer on a day-to-day basis : operations review, escalation (if necessary), reporting …• Ensures that Network operations resources are keeping engaged and motivated despite the fact that they might work shifts and under crisis conditions, and have to perform reoccurring basic tasks.• Creates service centered attitudes and working culture, keeps workforce teams are engaged and motivated, as well as allow flexibility over time to meet the resource demands.• Teams management and assignment to achieve the plan on time. Follow-up meeting with the customer. Show less - Managing the rollout of NSS projects.- Contracts Launching.- Follow up with the projects schedule and ensure the completion as targeted- Estimation of the projects and preparation of relevant technical and commercial documentation while working in close coordination with the concerned sales.- Analyze plans, specifications, and contract to determine project requirements- Forecasting, requesting, managing the resources needed for the project.- Manages all site work and ensure that it is executed in accordance with the contract approved specifications.- Attends to all technical progress meeting with clients and implement any corrective actions- Teams management and assignment to achieve the plan on time.- Follow-up meeting with the customer.- Obtaining final project acceptance.- Ensuring customer satisfaction.- Ensuring project quality and profitability. Show less - First off strategic industrial service deployment in KSA.- Managing the rollout of communication deployment part for Princess Noura University APM Project.- Managing two local subcontractors involved in the project (more than 100 as manpower).- Contract follows up.- Follow up with the project schedule and ensure the completion as targeted.- Estimation of the projects and preparation of relevant technical and commercial documentation while working in close coordination with the back office.- Analyze plans, specifications, and contract to determine project requirements.- Trigger the procurement to buy the up scope needed materials from local suppliers.- Manages all site work and ensure that it is executed in accordance with the contract approved specifications.- Attends to all technical progress meeting with clients and implement any corrective actions- Follow-up meeting with the customer.- Obtaining final project acceptance.- Ensuring customer satisfaction.- Ensuring project quality and profitability. Show less - Managing the rollout of NSS projects.- Contracts Launching.- Follow up with the projects schedule and ensure the completion as targeted- Estimation of the projects and preparation of relevant technical and commercial documentation while working in close coordination with the concerned sales.- Analyze plans, specifications, and contract to determine project requirements- Forecasting, requesting, managing the resources needed for the project.- Manages all site work and ensure that it is executed in accordance with the contract approved specifications.- Attends to all technical progress meeting with clients and implement any corrective actions- Teams management and assignment to achieve the plan on time.- Follow-up meeting with the customer.- Obtaining final project acceptance.- Ensuring customer satisfaction.- Ensuring project quality and profitability.- Main projects achieved:- SDM first introduction in Mobinil network:- The product was first-off implementation.- Coordination with R&D team.- Integrate SDM to the IP network using SIGTRAN protocol.- Review HLD & LLD for the IP integration with customer data network.- U3.1 to U3.7 Upgrade for Mobinil core network (16 MSCs, 25 HLRs, 2 OMC-CS).. 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  • Operation Director -Etisalat Misr & Vodafone Egypt

    May 2012 - now

  • Roll out Manager for Multicore Systems-Mobinil-Egypt

    Nov 2011 - Apr 2012

  • Roll out Manager for Princess Noura University Metro Project-KSA

    Aug 2010 - Oct 2011

  • Roll out Manager for Multicore Systems-Mobinil-Egypt

    Jan 2009 - Aug 2010