Isabel Vargas

Experience

• 

  Dry Goods USA

  Oct 2015 - Aug 2016

  Retail Associate
• 

  Sparty's

  Sept 2016 - May 2020

  • Marketing Coordinator

    Apr 2018 - May 2020

  • Level 3: Store Manager

    Oct 2017 - Apr 2018

  • Level 1: Retail Associate

    Sept 2016 - Oct 2017
• 

  The HCS Group

  May 2018 - Aug 2018

  Healthcare Marketing Internship

  The HCS Group offers clients comprehensive management solutions along with unparalleled value in the delivery of high quality medical imaging services-Enhanced patient engagement by coordinating the distribution of surveys, analyzing feedback data, and preparing performance presentations.-Directed a social media marketing campaign, overseeing the creation of engaging content and created newsletters to elevate the company's brand presence and outreach.

• 

  Options Staffing 360

  May 2019 - Aug 2019

  Healthcare Recruiting Internship

  Options Staffing 360 specializes in allied staffing including all imaging modalities for health systems across Michigan.-Proactively recruited imaging technologists, effectively leveraging LinkedIn to connect with potential candidates and inform them of job opportunities.-Played a pivotal role in the interview and hiring processes, contributing to the fulfillment of staffing needs for several healthcare partners.

• 

  The Autism Alliance of Michigan

  Jun 2020 - Dec 2022

  Project Support Consultant

  - Support with Upbound at Work database with integration and best practice and/or processes.- Provide recommendations for website design and development for Upbound at Work.- Reviewing agency wide materials for ADA compliance (for printed and web-based materials).- Support Graphic Design Coordinator on social media posts for AAoM and Upbound at Work.- Formatting of AAoM and Upbound at Work presentations and marketing materials in accordance with branding guidelines

• 

  Corewell Health

  Jun 2020 - now

  -Conducts regular performance evaluations and provides constructive feedback to team members, promoting a culture of excellence by monitoring team productivity and quality.-Leads the team by fostering an environment of continuous improvement, teamwork, and exceptional service to patients and families.-Oversees the resolution of MyChart patient inquiries, enhancing patient satisfaction. -Manages patient billing operations, ensuring accurate and timely processing of patient statements and payments. -Analyzes data to identify trends and opportunities relevant to Self-Pay AR and Bad Debt. -Implements strategies that improve the self-pay workqueue volumes and metrics. Show less -Created a comprehensive training program for new hires, facilitating a smooth onboarding process, and ensuring a solid understanding of policies, procedures, and job-specific skills. -Developed training methods including classroom instruction, online modules, and hands-on workshops, to accommodate different learning styles and maximize training effectiveness.-Conducted assessments to evaluate employee comprehension and retention of training material, using the results to improve future training efforts. -Updated and maintained training materials and documentation. -Fostered an environment of continuous learning, encouraging feedback from trainees.-Collaborated with leadership to identify training needs and develop strategies to address skill gaps and enhance performance. Show less -Provided high-quality customer service to patients, addressing inquiries related to billing, insurance claims, payment options, and financial assistance programs.-Managed a high volume of inbound calls in a fast-paced call center environment, maintaining patience, empathy, and professionalism in all interactions to ensure a positive experience.-Demonstrated expertise in navigating Epic, efficiently resolving billing disputes, clarifying charges, and explaining complex billing procedures.-Exceeded performance targets by consistently handling an above-average volume of calls daily while maintaining exceptional quality standards. Show less

  • Manager, Patient Financial Services

    May 2024 - now

  • Supervisor, Patient Financial Services

    Oct 2021 - Jun 2024

  • Training Specialist, Patient Financial Services

    Jan 2021 - Oct 2021

  • Customer Service Representative, Patient Financial Services

    Jun 2020 - Oct 2021