Craig Torpey

Experience

• 

  Thomas Baio Architect

  Jun 2007 - Feb 2008

  Draftsperson

  Designed, drafted, and produced construction documents for residential and commercial projects using AutoCAD.

• 

  Intelliquip, LLC

  May 2008 - Sept 2008

  Knowledge Engineer

  Improved efficiency and effectiveness of Excel based tools used to digitize Head vs. Total Flow pump diagrams.Documented the new digitization techniques and oversaw its implementation by performing quality assurance.

• 

  OSIsoft

  Jul 2009 - Mar 2021

  Lead and coordinate a team of engineers to provide industry leading support to OSIsoft customers.Establish, maintain, and share operational metrics and analysis tools, productivity goals, and standards for the global team.Assist team members with skill development and performance improvement plans to shape and further their careers.Implement support process changes to improve team efficiency and performance. Product specialist for the OSIsoft Meter Data Unification System, OSIsoft Web Clients and OSIsoft Batch products.Responsible for performing in-depth research and analysis, complex problem solving, and being a strong customer advocate.

  • Senior Manager, Global Product Specialization

    May 2020 - Mar 2021

  • Group Lead

    Apr 2018 - May 2020

  • Team Lead

    Mar 2013 - Apr 2018

  • Technical Support Escalation Engineer

    Jan 2012 - Mar 2013

  • Technical Support Engineer

    Jul 2009 - Jan 2012
• 

  AVEVA

  Mar 2021 - now

  • Director, Technical Support, Americas

    Dec 2022 - now

  • Senior Manager, Technical Support, Global Product Specialization

    Mar 2021 - Dec 2022