Craig Torpey

Craig Torpey

Draftsperson

Followers of Craig Torpey817 followers
location of Craig TorpeyPhiladelphia, Pennsylvania, United States

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  • Timeline

  • About me

    Director, Technical Support, Americas at AVEVA

  • Education

    • Wardlaw-Hartridge

      2001 - 2005

      Activities and Societies: National Latin Honors Society, Tennis, Stage Crew, the Science and Math society, head yearbook editor, Literary Magazine, Peer Leadership.

    • Lehigh University

      2005 - 2009
      Bachelor of Science (BS) Mechanical Engineering
  • Experience

    • Thomas Baio Architect

      Jun 2007 - Feb 2008
      Draftsperson

      Designed, drafted, and produced construction documents for residential and commercial projects using AutoCAD.

    • Intelliquip, LLC

      May 2008 - Sept 2008
      Knowledge Engineer

      Improved efficiency and effectiveness of Excel based tools used to digitize Head vs. Total Flow pump diagrams.Documented the new digitization techniques and oversaw its implementation by performing quality assurance.

    • OSIsoft

      Jul 2009 - Mar 2021

      Lead and coordinate a team of engineers to provide industry leading support to OSIsoft customers.Establish, maintain, and share operational metrics and analysis tools, productivity goals, and standards for the global team.Assist team members with skill development and performance improvement plans to shape and further their careers.Implement support process changes to improve team efficiency and performance. Product specialist for the OSIsoft Meter Data Unification System, OSIsoft Web Clients and OSIsoft Batch products.Responsible for performing in-depth research and analysis, complex problem solving, and being a strong customer advocate.

      • Senior Manager, Global Product Specialization

        May 2020 - Mar 2021
      • Group Lead

        Apr 2018 - May 2020
      • Team Lead

        Mar 2013 - Apr 2018
      • Technical Support Escalation Engineer

        Jan 2012 - Mar 2013
      • Technical Support Engineer

        Jul 2009 - Jan 2012
    • AVEVA

      Mar 2021 - now
      • Director, Technical Support, Americas

        Dec 2022 - now
      • Senior Manager, Technical Support, Global Product Specialization

        Mar 2021 - Dec 2022
  • Licenses & Certifications

    • Microsoft Certified Technology Specialist: Microsoft Windows SharePoint Services 3.0, Configuration

      Jul 2010
    • Adult First Aid/CPR/AED

      American Red Cross
      Apr 2014
      View certificate certificate
  • Honors & Awards

    • Awarded to Craig Torpey
      2019 OSIsoft President's Club Award OSIsoft Feb 2019
  • Volunteer Experience

    • Volunteer

      Issued by Susan G. Komen
      Susan G. KomenAssociated with Craig Torpey
    • Volunteer, Adopt-A-Family

      Issued by The Salvation Army
      The Salvation ArmyAssociated with Craig Torpey
    • Volunteer

      Issued by Juvenile Diabetes Research Foundation – Mid Jersey Chapter
      Juvenile Diabetes Research Foundation – Mid Jersey ChapterAssociated with Craig Torpey
    • Volunteer, soup kitchen

      Issued by New Bethany Ministries
      New Bethany MinistriesAssociated with Craig Torpey
    • Volunteer

      Issued by American Cancer Society on Jan 2006
      American Cancer SocietyAssociated with Craig Torpey