Kyle Richard

Experience

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  Coconino County Community College

  May 2015 - Jan 2017

  Resolved campus technical issues via phone, in-person, and email inquiriesProvided troubleshooting helpdesk support for CCC software systems and applicationsUtilized TrackIt Ticketing System to document and track ITS servicesDocumented and logged projects into Microsoft Office applicationsEntered data into department spreadsheets and databasesUpdated software and operating systems in CCC computer labsInstalled new software for campus computersAssembled Varidesk standing desks and organized employee work areasEstablished network connections with printers and local devicesAnalyzed and resolved reported phone, printer, and projector errorsLogged and delivered requested computers to classroomsReset passwords for student and staff accountsEscalated advance issues to appropriate ITS staff membersCleaned a maintained institution computersAssisted students with technical support in the computer labEnforced ITS computer lab rules and guidelinesInventoried and reported status of ITS resources Connected and established additional monitors for computer stationsMonitored and responded to shared ITS email inboxReplaced cords and hardware as necessary Show less Advised students, parents, and employees of CCC’s financial aid processes through email, phone or in person correspondence.Reviewed sensitive documents to ensure compliance and authenticity.Routed consortium agreements, loan default prevention, and third party requests to the appropriate financial aid staff member.Corresponded with third parties to collect provide missing information and documents for financial aid processes.Conducted student loan default prevention activities via email and phoneGuided students on completing the Master Promissory Note form.Researched and completed the student incarceration verificationExamined and maintained the biweekly transcript evaluation workflowContacted students from the admit workflow list and confirmed admit statusInformed prevented students of loan default statusImaged and logged financial aid documents into EMC ApplicationXtenderMonitored and restocked office supplies, forms, and documentsOrganized front counter customer service areaProcessed documents submitted via email and fax after hoursOrganized and maintained Flagstaff Library materials Show less

  • Information Technology Services Student Worker

    May 2016 - Jan 2017

  • Financial Aid Student Worker

    May 2015 - May 2016
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  Freelancer

  Dec 2016 - May 2021

  Computer Technician Hardware and Software

  Transferred data between multiple PCs and devicesConnected and maintenanced printer and computer hardwareTaught customer basic computer skills and application featuresTutored students in C# programming languageRetrieved missing data and files from computer hard drive Created and established home Wifi networkInstalled various antivirus software such as Webroot, Norton and Kaspersky Reimaged customer's PC and restored personal settingsCreated and wrote multiple data entry applications Show less

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  W. L. Gore & Associates

  Apr 2017 - Jul 2017

  Temporary Administrative Assistant
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  Arizona State University

  Jul 2017 - May 2021

  Customer Service IT Support Technician
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  Dell Technologies

  May 2021 - now

  Service Delivery Engineer