Kate Williams

Experience

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  YMCA Camp Tockwogh

  Jun 2007 - Nov 2011

  Program Facilitator and Counselor
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  McCormick & Schmick's

  Apr 2009 - Sept 2012

  Server
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  QACPS Church Hill Elementary School

  Aug 2010 - May 2011

  Student Teaching Intern
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  BIONIME GmbH

  Apr 2012 - Sept 2012

  Medical Device Sales Representative

  Represented a national brand of Blood Glucose Monitors for GE Healthcare. Identified key influencers and achieved designated call expectations. Effective delivery of product presentations to customers in territory identifying product, features, and benefits.

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  Aerotek

  Sept 2012 - Jul 2013

  Recruiter

  Specialized in technical recruiting and staffing through Environmental Engineering division. Maintained candidate and client relationships, utilizing various sources and methods to identify and recruit qualified candidates to meet clients’ hiring needs.

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  Adam's Taphouse Grille

  Jun 2014 - Feb 2017

  Restaurant Server
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  2U

  Mar 2015 - Sept 2019

  Developed and oversaw program operations for student recruitment to drive program growth.• Strong consultative sales experience resulting in an average of $1.6M in quarterly sales.• Created and implemented new yield techniques to increase accountability and help retention.• Focused on team development at all levels via coaching in weekly one-on-one meetings.• Propelled all staffing decisions and performance management for the team.• Restructured and created marketing resources to drive program development.• Streamlined onboarding and training for new hires and accessibility to resources for existing counselors by creating an internal website. • Cultivated engaging ways to motivate the team to hit benchmarks and focus on the overall goal.• Steered ongoing professional development meetings to increase sales.• Identified and resolved process inefficiencies to make more accurate sales projections. Show less

  • Director Of Admissions

    Oct 2017 - Sept 2019

  • Admissions Manager

    Sept 2016 - Oct 2017

  • Senior Admissions Counselor

    Jun 2016 - Sept 2016

  • Admissions Counselor

    Mar 2015 - Jun 2016
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  Centric Business Systems, Inc.

  Dec 2019 - Mar 2020

  State and Local Government Account Executive

  Developed business opportunities for copier sales and print solutions in both state and local government locations across Maryland. • Cold called upwards of 300 accounts weekly.• Established relationships with high-level decision makers in both government and commercial accounts. • Demonstrated effective territory management. • Created and maintained accurate opportunities pipeline. • Developed effective and successful working relationships with internal stakeholders. • Strong communication skills and utilization of resources. Show less

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  2U

  Mar 2020 - now

  Responsible for customer success management of the full student life cycle, both admissions and student success functions, with multiple university partners focusing on program growth and student retention.● Demonstrates excellent relationship management skills with the university partner, as well as internal stakeholders across both the admissions and student success functions.● Identifies key areas of opportunity to optimize processes, improve standardization, and create efficiencies. ● Maintains accountability for multiple programs’ performance throughout the student lifecycle by fostering strong relationships, effective talent management, and thoroughly understanding KPIs to guide success behaviors.● Proactively identifies risks to program objectives and recommends solutions to drive positive outcomes that are backed by data and experience.● Works collaboratively with matrix stakeholders to launch and drive new initiatives from inception through implementation to encourage program growth and increase student retention. Show less Oversaw all admissions responsibilities for Fordham University's School of Law (MSL in Corporate Compliance program) and the Gabelli School of Business (online MS programs) to drive student enrollments and improve processes.● Strong focus and commitment to team development and growing leaders. ● Streamlined processes to improve the student experience and increase efficiency. ● Developed strong working stakeholder relationships to create a collaborative work environment with Program Management, Sales Operations, Finance, Applicant Success, Marketing, and within Student Engagement. ● Identified areas of opportunity and completed necessary revisions for the rollout of department KPIs for Operational Excellence and standardization of call strategy dashboards. ● Successfully implemented program initiatives that have increased volume across the funnel. ● Oversaw and coordinated yield initiatives targeting various stages of the pipeline. ● Mentor for Senior ICs across Student Engagement. ● Maximized use of the scholarship budget through a more strategic approach to yield more students. Show less

  • Sr. Student Engagement Manager

    Mar 2022 - now

  • Sr. Admissions Manager

    Mar 2020 - Mar 2022