Mohsin Alam

Experience

• 

  Cisco

  Jan 2020 - Jun 2020

  Consulting Engineer

  Developed a log analyzer for binary trace files using Elk stack.Worked on networking operations.

• 

  Cisco

  Aug 2020 - Nov 2022

  Proactive with Data-Focus for HSBC branch and campus worldwide in 60+ countries.Designed, created, and implemented proactive health checks IAW customer requirementsand Cisco standards.Predictive Problem Management - Conducted Data Analysis and advise support team andcustomer of anticipated future problems proactively.Data Analytics - Identified incident trends, drove the reduction of incidents by analyzingmonthly alarm and ticket data, investigated and resolved problems.Provided Customer and Technology trending analysis and reporting.Investigated and drive optimization opportunities related to Ticket Enrichment AutomationServed as Subject Matter Expert (SME) for Automated and Manual Proactive ChecksWorked closely with the team operations manager and incident manager to assist withcreation and CSI for Problem Management related processes.Provided technical leadership, guidance, and training to less experienced engineers.Experienced with troubleshooting and investigating device and networking issuesmethodologies. Show less LAN switching technologiesVSS and stackingFHRP ( HSRP, VRRP , GLBP )Catalyst switches 1k, 2k, 3k, 4k, 6k, 9k.Worked on TAC service requests involving a wide variety of issues with multiple vendors.Worked with many global clients to resolve the complex issues of VLANs, inter-VLANrouting, STP, RSTP, port aggregation & link negotiation.Responsible for coordinating/driving customer technical issues with cross-functional teamsTAC/BU/engineering.Identifying and resolving network related problems on bridge calls with multiple partiesinvolved.Performed troubleshooting and advised, the recommendations for the configuration of thenetwork with the new Cisco devices they are introducing to the network.Worked on Root cause analysis for outages and discuss with stakeholders regarding lessonlearned and mitigation plan.Configuring VLANs, STP, VTP and Inter-VLAN routing in LAN environment.Experience in arranging and delivering trainings on various technologies and platforms asper the project requirements.Filing several bugs/defects on the Catalyst platform.Scheduling Team availability and arranging resources as required by the team.Mentoring new hires to ease their transition into the team. Show less

  • Customer Project Specialist

    Jan 2022 - Nov 2022

  • Technical Consulting Engineer II

    Aug 2020 - Jan 2022
• 

  Google

  Nov 2022 - now

  • Technical Program Manager

    Jan 2025 - now

  • Network Engineer

    Nov 2022 - Jan 2025