Francesca Viscuso

Experience

• 

  Barrett's Grill

  Jun 2019 - Aug 2022

  Server

  • Provided exceptional, personalized customer service while multitasking and working with others.• Increased sales significantly by upselling higher-end products to customers.• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• 

  Tri Delta

  Feb 2023 - now

  • Assisted and collaborated with other members to progress the goals and events of Tri Delta.• Volunteered at philanthropy events supporting St. Jude Hospital. • Organized time to be an active member while maintaining good standing at University of Maryland • Communicated related information with the University of Maryland Panhellenic Association.• Organized graphic designs for holidays to be shared on the University of Maryland Tri Delta’s social media pages.• Delivered annual semester presentations to the chapter about diversity and inclusion to educate and better its’ involvement in the community

  • Member

    Jan 2022 - now

  • Diversity, Equity, and Inclusion Chair

    Feb 2023 - Feb 2024
• 

  Maximón

  May 2023 - Aug 2023

  Server

  •Anticipated guest needs and proactively addressed any issues to maintain customer satisfaction.•Achieved significant sales growth by successfully upselling premium products to customers.•Delivered outstanding, personalized customer service while efficiently multitasking and collaborating with team members.

• 

  National Aquarium

  Jun 2023 - Aug 2023

  Board Engagement Intern

  • Assisted with planning and facilitation of board meetings, retreats, and other special events.• Provided constituent relationship management (CRM) support including data entry of contact information and records of conversation• Maintained Board portal by updating and sorting information to be distributed to board and team members.

• 

  PepsiCo

  Jun 2024 - now

  Food Service Intern

  • Collaborated with the Retail and Own the Street team to expand branding within campus vicinities.• Leveraged Digital and Marketing team to enhance brand visibility across campus-used digital platforms.• Created a college and university brand visibility playbook.• Developed comprehensive go-to-market strategy to drive product distribution.