Prem Shankar K

Experience

• 

  Daicenet Solutions Pvt LTD, Chennai

  Feb 2008 - Nov 2008

  Desktop Support Engineer
• 

  Velankani

  Nov 2008 - Apr 2009

  Desktop Support Engineer As a contractor through ISource Infosystems
• 

  Infosys BPO

  May 2009 - Aug 2009

  Desktop Support Engineer As a contractor through ISource Infosystems
• 

  Collabera

  Sept 2009 - Jun 2011

  Desktop Support Engineer As a contractor through ISource Infosystems
• 

  Thomson Reuters

  Jun 2011 - Jan 2015

  Systems Engineer
• 

  IBM India Private Limited

  Feb 2015 - Sept 2017

  Senior System Support Specialist
• 

  Clarivate

  Oct 2017 - Feb 2024

  • Manager Information Technology Support Services

    Nov 2022 - Feb 2024

  • Associate Manager - ITS Workplace India

    Jan 2022 - Nov 2022

  • Lead APAC - Desktop Engineering

    Jun 2021 - Dec 2021

  • ITS APAC Regional Workplace Lead at Clarivate Analytics

    Aug 2019 - Jun 2021

  • Senior IT Desktop Support Engineer

    Oct 2017 - Aug 2019
• 

  Norstella

  Jun 2024 - now

  IT Support Manager

  Passionate IT leader with a track record of driving operational excellence and enhancing user experiences. As a seasoned Manager of IT Support Services, I specialize in optimizing IT operations, ensuring seamless service delivery, and leveraging the power of Microsoft 365 to empower teams.Key Highlights:IT Operations ManagementUser-Centric ApproachVendor CollaborationChange Management Microsoft 365 ExpertisePassionate IT leader with a track record of driving operational excellence and enhancing user experiences. As a seasoned Manager of IT Support Services, I specialize in optimizing IT operations, ensuring seamless service delivery, and leveraging the power of Microsoft 365 to empower teams. Key Highlights: IT Operations Management User-Centric Approach Vendor Collaboration Change Management Microsoft 365 ExpertiseSkills: Operations Management · Windows Desktop Administration Show less