Shijas KI

Experience

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  Digitech Systems Pvt Ltd

  Sept 2008 - Jul 2009

  Service Engineer

  Description: Provide on-site support to customersResponsibilities,Supports operating systems for personal computersProvided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.Anti-Virus solutionWorked with remote users, in-house users, provided technical support, troubleshot the network equipment and computers, and done preventive maintenance.

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  Gentek Computers Pvt Ltd

  Aug 2009 - Mar 2010

  System Support

  Description: Providing Full time support to one of our client Rajagiri Public School, Cochin. Responsibilities:Maintenance of around 150 computers in a networkSuccessfully designed, planned, and implemented the Windows 2003 DomainWindows 2003 Server AdministrationMaintenance of computer Hardware, Printer and scannerTrouble Shooting of Hardware and Network issuesMaintenance of computer labsInstallation of Application software’sPerformed daily monitoring, maintenance and backup of Windows 2003 domain. Show less

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  UniverCell Telecommunication India Pvt Ltd

  Apr 2010 - Feb 2012

  IT Executive

  Description: Providing Support to the Regional Office and 23 showrooms All Over Kerala. Responsibilities:Maintenance of Thin Clients in UniverCell Showrooms.Maintenance of computers in Kerala Regional Office.Maintenance of Switch, Routers, Printers and projectors in Regional Office.Daily monitoring of showroom’s systems.Providing Remote support to the systems in showrooms.Taking daily reports of APX (Billing Software) status showrooms.Handling Outlook mails in Regional office.Checking and monitoring mails to-from showrooms.Arranging Video conference on time. Show less

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  Quick Heal

  Jul 2012 - Mar 2015

  Technical Support Engineer - Enterprise
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  Quick Heal Technologies L.L.C.

  Apr 2015 - Jun 2018

  Description: Handling the Technical Support Team,Handling Escalated Cases of Quick Heal & Seqrite Products.Responsibilities:Manage & Lead the Technical Support Team in KeralaTroubleshoot escalated issues and coordinate with the Core Team, QA Team & Development team for resolution.Review the performance of team and guiding them for improvement.Facilitate meetings with team.Prepare various reports for analyzing the performance & utilization of team members.Create KB Articles for Seqrite/Quick Heal products.Provide Proof of Concept of Seqrite Products (EPS, DLP, UTM, MDM) to clients.Installation and Configuration of Firewall(Seqrite Terminator), Endpoint Security(Server/Client AV), Data Loss Prevention & Mobile Device Management.Providing Security related solutions and recommendations to clients.Trouble Shooting Various Virus & Operating System Problems via Remote & on-site.Manually finding and terminating suspicious drivers/services/processes/files from problematic computers.Quality Checking of Calls in Quick Heal Call Centre.Providing training to internal employees/new joiners for product internals, newly introduced changes, features etcProviding Technical Support to Dealers and End Users of Quick Heal & Seqrite Products.Providing Trainings for various Quick Heal & Seqrite Products to the dealers. Show less

  • Lead Technical Support Engineer - Enterprise

    Apr 2017 - Jun 2018

  • Sr. Technical Support Engineer - Enterprise

    Apr 2015 - Mar 2017
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  K7 Computing Pvt. Ltd.

  Jun 2018 - Mar 2023

  Deliver Proof of Concept of K7 Cybersecurity Products (EPS, UTM, and MDM) to clients.Strategic Solution selling & Product presentation/demonstrationProviding Security related solutions and recommendations to clients.Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business.Provide compliance responses for RFI/RFP Conduct competitor’s product analysis;Conduct routine update on the new product/ technology to the internal sales staff.Support with technical qualificationProviding Technical Support to Dealers and End Users of K7 Enterprise Products.Responsible to train, manage and update Enterprise Channel Partner Pre-Sale Consultant or Engineer on the product/ technology knowledge.Work closely with Regional Manager and Product management team to obtain the latest Product/ Technology know how.Troubleshoot escalated issues and coordinate with the Core Team, QA Team & Development team for resolution.Installation and Configuration of Firewall (K7 UTM Security), Enterprise Security (Server/Client AV) & Mobile Device Management.Trouble Shooting Various Virus & Operating System Problems via Remote & on-site.Manually finding and terminating suspicious drivers/services/processes/files from problematic computers.Providing Trainings for various K7 Enterprise Products to the dealers.Preparation & monitoring of Pre-Sales Team activities and reports Show less Stake Technical & Pre-sales activities of K7 Cybersecurity Products(Endpoint Security, UTM & MDM). Facilitate Training & Presentation to partners & customers. Strategic Solution selling Support with technical qualificationProduct presentation/demonstrationDeliver Proof of Concept of K7 Cybersecurity Products (EPS, UTM, and MDM) to clients.Responsible to train, manage and update Enterprise Channel Partner Pre-Sale Consultant or Engineer on the product/ technology knowledge.Conduct routine update on the new product/ technology to the internal sales staff.Work closely with Regional Manager and Product management team to obtain the latest Product/ Technology know how.Conduct competitor’s product analysis;Troubleshoot escalated issues and coordinate with the Core Team, QA Team & Development team for resolution.Installation and Configuration of Firewall (K7 UTM Security), Enterprise Security (Server/Client AV) & Mobile Device Management.Providing Security related solutions and recommendations to clients.Trouble Shooting Various Virus & Operating System Problems via Remote & on-site.Manually finding and terminating suspicious drivers/services/processes/files from problematic computers.Providing Technical Support to Dealers and End Users of K7 Enterprise Products.Providing Training for various K7 Enterprise Products to the dealers.Identifying Cybersecurity Need in TerritoryParticipate in conference call discussion Show less

  • Manager - Enterprise Presales

    Apr 2021 - Mar 2023

  • Assistant Manager - Enterprise Presales

    Jun 2018 - Mar 2021
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  K7 Enterprise Security Pvt Ltd

  Apr 2023 - now

  Presales Manager

  Spearheaded pre-sales initiatives, driving technical engagements for K7 Enterprise Cybersecuritysolutions across Kerala and International marketsOversaw Pre-Sales Team operations, ensuring peak performance through diligent monitoring andreporting.Executed high-impact solution selling techniques and delivered compelling product demonstrations.Crafted and executed robust sales strategies, effectively positioning products against competitors.Customized security solutions to meet client needs, providing authoritative recommendations.Managed RFI/RFP processes with meticulous attention to detail and compliance.Kept the team abreast of product and technology advancements through regular updates.Played a key role in the technical qualification of sales prospects.Delivered end-to-end technical support to dealers and end-users of K7 Enterprise Products.Led the training and skill development of Enterprise Channel Partner's Pre-Sale Consultants andEngineers.Fostered strong collaboration with Regional Managers and Product Management to maintain cuttingedge product expertise.Addressed and resolved complex technical issues in collaboration with Core, QA, and Developmentteams.Expertly implemented and configured a suite of K7 solutions, including EDR, NGFW Security, SDWAN,Endpoint Security and Mobile Device Management. Show less