Grace Johnson

Experience

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  Physicians Care, PC

  Jul 2006 - Jan 2009

  Support Manager /Transcription/Technical Support

  Scrum Project Manager for taking 9 offices from paper to paperless. Created workflow and plan and trained staff in the implementation of Drs Software. Manager of Support Personnel for all of the Urgent Care Centers. Provided Training and Support for all medical office software products. Provided technical support for staff on all software products related to medical documentation and billing. Employee scheduling and other management duties.

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  OrthoSouth

  Jan 2009 - Mar 2011

  Support Supervisor /Clinical Assistant/Transcription/Technical Support

  Project Manager facilitating software upgrades. Ensured user stories were ordered, defined, and ready to be worked on. Identified complex impediments and assisted teams in identifying paths to deliver on sprint commitments. Tracked and communicated project progress to stakeholders and management staff. supervise the day-to-day operations of front desks and reception areas for business primarily in the hospitality industry. Train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries. Show less

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  Medical Software Associates

  Mar 2011 - Sept 2017

  Training/Implementation Specialist

  Conducted weekly stand ups with clients and stakeholders.Collaborated with cross functional team to bring AR down by 5 percent and meet CMS guideline for 20+ clients. Represented the team to stakeholders. Coached peers and Product Owners to continue to evolve our planning practice in support of a continuous planning model. Work with the Product Owner to support short and long-term release planning as well as to keep the work backlog healthy and prepared for execution. Employee Workflow analysis and productivity enhancements tracking tasks and deadlines. Training Remote medical billing, AR, collections and coding. Sales, pre-sales and post sales. Marketing, Social Media, and Web master. Show less

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  VF Retail

  Mar 2011 - Sept 2017

  Sales, Support and Marketing

  Built and manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant.Sales and support of InfoTouch POS software

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  Reliance Partners

  Oct 2017 - Dec 2020

  Director of Billing and Accounts Payable

  Partnered with internal stakeholders to ensure that Accounts Payable functions effectively support the procurement of materials and services. Implemented best practices that leverage technology and automation to standardize workflow and processes across multiple platforms .Fostered close cooperation across all team members. Utilize integrated accounting systems to ensure accuracy and completeness of transactions for financial reporting. Used kanban boards and Agile practices to meet financial goals and ensure deadlines met. Show less

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  Cyphrandius Curiosities

  Dec 2020 - now

  Project Manager

  Track and manage project progress, milestones, and deliverables.Assess project issues, identify, and implement solutions to meet project goals.Ensuring communication with stakeholders on project status, issues, and risks to management.Processed, renewed, and kept accurate accounts ensuring budgets were met.