Grace Johnson

Grace Johnson

Support Manager /Transcription/Technical Support

Followers of Grace Johnson104 followers
location of Grace JohnsonGreater Chattanooga

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  • Timeline

  • About me

    Servant Leader

  • Education

    • University of Tennessee, Knoxville

      -

      Activities and Societies: South Carrick Hall Dorm Vice President

  • Experience

    • Physicians Care, PC

      Jul 2006 - Jan 2009
      Support Manager /Transcription/Technical Support

      Scrum Project Manager for taking 9 offices from paper to paperless. Created workflow and plan and trained staff in the implementation of Drs Software. Manager of Support Personnel for all of the Urgent Care Centers. Provided Training and Support for all medical office software products. Provided technical support for staff on all software products related to medical documentation and billing. Employee scheduling and other management duties.

    • OrthoSouth

      Jan 2009 - Mar 2011
      Support Supervisor /Clinical Assistant/Transcription/Technical Support

      Project Manager facilitating software upgrades. Ensured user stories were ordered, defined, and ready to be worked on. Identified complex impediments and assisted teams in identifying paths to deliver on sprint commitments. Tracked and communicated project progress to stakeholders and management staff. supervise the day-to-day operations of front desks and reception areas for business primarily in the hospitality industry. Train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries. Show less

    • Medical Software Associates

      Mar 2011 - Sept 2017
      Training/Implementation Specialist

      Conducted weekly stand ups with clients and stakeholders.Collaborated with cross functional team to bring AR down by 5 percent and meet CMS guideline for 20+ clients. Represented the team to stakeholders. Coached peers and Product Owners to continue to evolve our planning practice in support of a continuous planning model. Work with the Product Owner to support short and long-term release planning as well as to keep the work backlog healthy and prepared for execution. Employee Workflow analysis and productivity enhancements tracking tasks and deadlines. Training Remote medical billing, AR, collections and coding. Sales, pre-sales and post sales. Marketing, Social Media, and Web master. Show less

    • VF Retail

      Mar 2011 - Sept 2017
      Sales, Support and Marketing

      Built and manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant.Sales and support of InfoTouch POS software

    • Reliance Partners

      Oct 2017 - Dec 2020
      Director of Billing and Accounts Payable

      Partnered with internal stakeholders to ensure that Accounts Payable functions effectively support the procurement of materials and services. Implemented best practices that leverage technology and automation to standardize workflow and processes across multiple platforms .Fostered close cooperation across all team members. Utilize integrated accounting systems to ensure accuracy and completeness of transactions for financial reporting. Used kanban boards and Agile practices to meet financial goals and ensure deadlines met. Show less

    • Cyphrandius Curiosities

      Dec 2020 - now
      Project Manager

      Track and manage project progress, milestones, and deliverables.Assess project issues, identify, and implement solutions to meet project goals.Ensuring communication with stakeholders on project status, issues, and risks to management.Processed, renewed, and kept accurate accounts ensuring budgets were met.

  • Licenses & Certifications

  • Volunteer Experience

    • Stem Training

      Issued by Hamilton County Department of Education
      Hamilton County Department of EducationAssociated with Grace Johnson
    • Donate hair every 3 years

      Issued by Locks of Love
      Locks of LoveAssociated with Grace Johnson
    • VP of Recreations

      Issued by Redoubt Soccer Association on Jun 2024
      Redoubt Soccer AssociationAssociated with Grace Johnson