
Shiza Seda-Patulin
Technical Support Representative

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About me
Sr. Process Optimization Engineer @ Qualfon | CSSGB | ISO 19011:2018
Education

Caraga State University
2008 - 2013Electronics Engineering Electrical, Electronics and Communications Engineering
Experience

Stream Global Services
Aug 2013 - May 2014Technical Support RepresentativeProvide daily technical support (voice) to Intuit QuickBooks – Payroll users in order to restore system functionality and ensure that data reported to the Internal Revenue Service (IRS) are accurate.

Caraga State University
Oct 2014 - Feb 2015University Lecturer
HGST, a Western Digital brand
Feb 2015 - Mar 2016Test Development Engineer
Sun Life Financial
Apr 2017 - Jan 2020Financial Advisor
Antech Enviro Phils. Inc.
Oct 2017 - Sept 2021Technical Sales Engineer
City Government of Butuan
Sept 2021 - Jun 2022Internal Audit Associate II*Develops an audit work program and strategy through risk-based internal audit.*Objectively assess the organizations’ IT processes mainly on the company's risks and the efficacy of its risk management efforts.*Evaluate internal controls and make recommendations on how to improve.*Performs risk assessment, audit planning, project management and reporting.*Prepares an audit plan and audit work program for the internal quality audit of the Quality Management System (QMS) of City Government of Butuan Offices in preparation for the ISO certification. This involves the detailed steps in internal quality audit including, but not limited to:i. Conduct of kick-off meeting with the Auditee;ii. Facilitates communication with the Auditees and Process Owners;iii. Prepares audit checklist for the ISO clauses and other statutory and regulatory criteria subject to ISO 9001:2015 certification;iv. Performs audit procedures like inquiry, observation, and/or inspection of documents to identify the conformities and/or non non-conformities against the established criteria (ISO clauses, laws and regulations);v. Leads the validation meeting with the Auditee to obtain acknowledgment of the audit results;vi. Issues Audit Findings Report (AFR) and Request for Action (RFA) for each non-conformity identified;vii. Conducts closing meeting with the Auditees;viii. Performs follow-up audit as part of monitoring the nonconformities and effectiveness of correction action taken by the Auditee. Show less

Qualfon
Jul 2022 - nowSr. Process Optimization Engineer
Licenses & Certifications

Electronics Engineer
Professional Regulation CommissionOct 2014
Six Sigma Green Belt (CSSGB)
KEISEN ConsultoresDec 2022.webp)
ISO 19011:2018
Development Academy of the Philippines (DAP)Oct 2021
Electronics Technician
Professional Regulation CommissionOct 2014
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