Shiza Seda-Patulin

Shiza Seda-Patulin

Technical Support Representative

Followers of Shiza Seda-Patulin73 followers
location of Shiza Seda-PatulinButuan City, Caraga, Filipine

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  • Timeline

  • About me

    Sr. Process Optimization Engineer @ Qualfon | CSSGB | ISO 19011:2018

  • Education

    • Caraga State University

      2008 - 2013
      Electronics Engineering Electrical, Electronics and Communications Engineering
  • Experience

    • Stream Global Services

      Aug 2013 - May 2014
      Technical Support Representative

      Provide daily technical support (voice) to Intuit QuickBooks – Payroll users in order to restore system functionality and ensure that data reported to the Internal Revenue Service (IRS) are accurate.

    • Caraga State University

      Oct 2014 - Feb 2015
      University Lecturer
    • HGST, a Western Digital brand

      Feb 2015 - Mar 2016
      Test Development Engineer
    • Sun Life Financial

      Apr 2017 - Jan 2020
      Financial Advisor
    • Antech Enviro Phils. Inc.

      Oct 2017 - Sept 2021
      Technical Sales Engineer
    • City Government of Butuan

      Sept 2021 - Jun 2022
      Internal Audit Associate II

      *Develops an audit work program and strategy through risk-based internal audit.*Objectively assess the organizations’ IT processes mainly on the company's risks and the efficacy of its risk management efforts.*Evaluate internal controls and make recommendations on how to improve.*Performs risk assessment, audit planning, project management and reporting.*Prepares an audit plan and audit work program for the internal quality audit of the Quality Management System (QMS) of City Government of Butuan Offices in preparation for the ISO certification. This involves the detailed steps in internal quality audit including, but not limited to:i. Conduct of kick-off meeting with the Auditee;ii. Facilitates communication with the Auditees and Process Owners;iii. Prepares audit checklist for the ISO clauses and other statutory and regulatory criteria subject to ISO 9001:2015 certification;iv. Performs audit procedures like inquiry, observation, and/or inspection of documents to identify the conformities and/or non non-conformities against the established criteria (ISO clauses, laws and regulations);v. Leads the validation meeting with the Auditee to obtain acknowledgment of the audit results;vi. Issues Audit Findings Report (AFR) and Request for Action (RFA) for each non-conformity identified;vii. Conducts closing meeting with the Auditees;viii. Performs follow-up audit as part of monitoring the nonconformities and effectiveness of correction action taken by the Auditee. Show less

    • Qualfon

      Jul 2022 - now
      Sr. Process Optimization Engineer
  • Licenses & Certifications

    • Electronics Engineer

      Professional Regulation Commission
      Oct 2014
    • Six Sigma Green Belt (CSSGB)

      KEISEN Consultores
      Dec 2022
    • ISO 19011:2018

      Development Academy of the Philippines (DAP)
      Oct 2021
    • Electronics Technician

      Professional Regulation Commission
      Oct 2014