Ben Kidd

Experience

• 

  Bombay Pantry

  Feb 2012 - Jun 2013

  Front of house

  Processing customers orders both in person and over the phone. Communicated customer feedback to kitchen staffPromoted the up-sell of monthly meal specials.

• 

  HK Dickey

  Sept 2017 - May 2018

  Quality Technician

  Within this role, I was required to uphold food safety compliance measures. I was responsible for maintaining the factory Quality Management System and Traceability records for products and packaging. During my time with the company, I Proposed a factory process layout resulting in a 7% efficiency improvement. This process improved the flow of products from packaging to refrigeration until they were ready for dispatch. This process saved time and provided extra space in refrigeration units.

• 

  Mytaxi - The Taxi App

  Jun 2018 - Apr 2019

  Project Management Intern

  The main focus of my role was to introduce a cashless payment option to the driver fleet. I supported the drivers through their transition to this new payment method and resolved any issues they encountered. I collaborated with the Marketing team to creating marketing material to support the project such as an SMS and Email campaign as well as a Video Advert. I also provided support to the Finance team in recuperating aged debt from business accounts and assisted the Drivers Support team in resolving functionality issues drivers encountered. Show less

• 

  Keelings

  May 2021 - Jul 2021

  Supply Chain Consultancy Project

  Collaborated with the warehouse management, suggesting methods to improve efficiencies, and solutions allowing for operational costs to be reduced. Created a model to optimise the necessary staffing levels required at the warehouse subject to order volume levels. Researched warehouse technology and prepared a cost-benefit analysis for both Arm-Mounted Terminals and Radio frequency identification.

• 

  AMD

  Aug 2021 - now

  Customer Operations Account Manager