Syslie Clapp

Experience

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  Massage Envy

  May 2013 - Dec 2019

  Area Manager/Esthetician

  As Area Manager duties include...Tracking HPI and obtaining other performance indicators for all clinics;Setting various goals to drive overall performance for all locations;Maximizing profitability by minimizing costs and increasing sales for all locations;Participating in regular manager meetings to review clinic performance;Implementing best practices that are consistent for all locations;Reviewing and revising company policies;Maintaining excellent customer service standards;Developing and implementing local and regional training as required;Planning and implementing coaching, training and development of management teams;Ensuring all clinics are in compliance for OSRs and other corporate policies;Managing and assisting with recruitment efforts and needs for all locations;Implementing and executing all local and national promotions/marketing;Assisting with inventory control and purchases when needed;Assisting with overseeing management teams, including task assignments and performance reviews.As Esthetician I perform Murad Healthy Skin facials, PCA Skin chemical peels, and Microderm Infusion services. Analyze client's skin to relate continued need and home care products. Maintain high prebook percentage and retail sales. Show less

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  Joppa Spa

  Jun 2020 - Nov 2021

  Licensed Esthetician & Spa Manager
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  Syslie Skin & Beauty

  Nov 2021 - now

  Self Employed

  Conducted consultations and assessments to determine client’s needs and goals. Educated clients on treatment options and products that would help them to achieve favorable outcomes for their goals. Stayed up to date on current trends and innovations to better assist clients. Developed and maintained strong relationships with clients based on trust and professionalism. Followed up with clients to check their satisfaction and address any concerns. Kept detailed records of client information and treatments in a organized fashion. Efficiently managed appointments through online scheduling and timely communication. Displayed excellent communication skills, both verbal and written, to effectively convey information and instructions.Prioritized empathy, friendliness, and maintaining a positive attitude with clients.Encouraged clients to provide feedback on their experience and satisfaction.Responded promptly to client feedback, whether positive or negative.Utilized feedback to improve service quality and address any areas of improvement.Requested client testimonials and reviews to build a positive reputation. Show less

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  Medical Esthetic

  Mar 2024 - now

  Sales Manager

  Successfully execute established sales processes to achieve robust revenue targets ranging from 80k-150k per month.Manage all aspects of the sales cycle, including consulting, closing, and customer retention.Successfully maintain conversion rate of 68% month over month through same day sales and buybacks. Continuously analyze sales data and KPIs (lead conversion, sold percentage, revenue, etc.) to identify opportunities and areas for improvement.Deliver engaging product consultations to convert leads to clients, while educating clients on treatment options and protocol.Promote treatment packages through persuasive sales techniques and value propositions.Proactively seek client reviews and referrals to enhance reputation and grow the client base.Utilize financing options to ensure sales excellence and accommodate client needs.Coach and develop team members to achieve sales goals and foster a positive work environment.Foster strong customer relationships by delivering world-class customer service.Assist clients with questions or concerns about treatments, providing clear and helpful information.Maintain discretion with confidential information to ensure client trust and privacy.Utilize various computer systems and software to manage day-to-day operations, scheduling, and tracking sales performance. Show less