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Muhammad Alfian

Muhammad Alfian

Information Technology Desktop Support

Followers of Muhammad Alfian68 followers
location of Muhammad AlfianJakarta, Jakarta, Indonesia

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  • Timeline

  • About me

    Chargeback Specialist | Dispute Resolution | Fraud Detection Unit | Fraud Prevention at Bank Rakyat Indonesia

  • Education

    • Universitas Esa Unggul

      2011 - 2016
      Bachelor's degree Information Technology 2.92

  • Experience

    • PT Quartee Tecnonolgies

      Oct 2016 - Feb 2017
      Information Technology Desktop Support

      - Make sure the computer used by the user can fuction normally or dun as it should.-Ensure that applications used by users are running well.- do the backup of all data to be safe and if the system has a problem, I need to restore data from the data backup system that has been made.- Maintain system security through various tools such as scanning on antivirus and others.-Tasked to check and repair if at anytime there are problems on the users computer network.

    • PT Bank Rakyat Indonesia (Persero) Tbk

      Feb 2017 - now

      - Responsible for processing and reconciling principle (Mastercard, Visa, JCB) and costumer dispute, posting chargeback creditcard charges, maintaining documentation of chargeback, and updating revenue reports.- Research creditcard disputes and build dispute cases to recover funds.- Ensure accurate and appropriate responses to disputes.- Make a report disclaimer of the transaction.

      • Chargeback Specialist

        Feb 2017 - now

      • Chargeback Specialist

        Feb 2017 - Jan 2024

  • Licenses & Certifications

    • Visa Private Intoduction to Dispute Resolution

      Visa