Vivian Meregini-Offoma

Experience

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  Techneeks Technology Limited

  Sept 2015 - Oct 2016

  Sales Marketing Executive

  *create business leads *follow up with old and new key accounts * deploy new marking strategies -

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  Renaissance Hotels

  Oct 2016 - Jan 2018

  Reservation Agent

  • Communicating with customers on a daily basis and assisting customers with special reservation needs• Take note of Inquiries received primarily via telephone calls and emails • Load cooperate rates, Inventory balancing, Booking reconfirmation• Making a group booking for transient, cooperate, walk-in clients, travel agents such as booking.com, expedia, hotels.ng• Offering best available discounts and ensuring every call received is converted to business • Familiar with the use of work tools such as Opera, PMS, Marsha, Microsoft word, Microsoft excel Show less

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  Radisson Blu Lagos Ikeja

  Jan 2018 - Oct 2021

  Ass. Meetings and Event Sales Manager

  Meetings & Event Sales Supervisor • Plans for, and carries out work in accordance with the Meetings & Events Promises• Takes enquiries for Meeting & Events and converts them into sales• Prepares offers & contracts in line with the hotel's Meetings & Events Promises• Sets up and maintains filing, trace, and communication systems, and follow-up procedures in line with guidelines provided by the Director of Sales• Maximises guest satisfaction by communicating customer specifications to meetings & events team, and kitchen via function sheets• Achieves profit goals by ensuring that negotiated meetings & events rates are in line with hotel profit objectives and booking status is kept up to date• Achieves meetings and events revenue goals by implementing the set strategies provided from the MICE Sales Manager/Director of Sales• Pre and post communication for all events. Working in conjunction with the meetings & events operational team the job incumbent should include contacting clients before they arrive at the hotel to conduct final detail checks, to be a host on the day of the event, reviewing satisfaction levels and willingness to return and follow up calls to ensure bills are received and are correct and to secure the next booking• Works actively to minimise complaints from guests• Coordinates credit for meetings & events guests with the Credit Controller• Monitors call productivity and revenue goals by maintaining sales action plans & ensure activities are completed• Actively seeks to interact with existing, potential and new clients by showrounds, lunches and participation in FAM trips• Convert enquires for event into converted business• Familiar with the use of Opera, Sales and Catering and PMS Show less

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  Lagos Continental

  Nov 2021 - Jan 2023

  Sales Conference & Event Manager

  Sales execution on services offered in the hotel along with deliverables Develop process improvements based on emerging trends to enhance event planningOversee additional client requests for meeting room set-up, AV devices and catering needs.Inspect meeting rooms to ensure it meets client needs.Develop and distribute meeting materials to attendees before meeting start.Prepare annual event calendar and develop a robust and effective execution road-mapCollaborate with the procurement team to negotiate agreements with service providers to ensure lowest cost and highest quality of service.Build and maintain strong relationships with internal and external key Account that will promote the businessAdopt a research focused approach in events reporting and monitoringUpdate conference website for latest events accurately.Maintain meeting guide for conference team members.Develop meeting budget and control expenses within the budget.Maintain meeting calendar and ensure event planning is on trackSupervise the the Event Coordinators, Banquet team and other operational duties Show less

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  Sheraton Hotels & Resorts

  Jan 2023 - Jan 2024

  Sales Manager (Event Booking Center)

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.• Empowers employees to provide excellent customer service.• Adheres to all standards, policies, and procedures.• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.• Assists in the sales process and revenue forecasting for customer groups.• Up-sells products and services throughout the event process.• Manages group room blocks and meeting space for average to large-sized assigned groups.• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges%5C and/or develop alternative solutions.• Uses his/her judgment to integrate current trends in event management and event design.• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).• Participates in customer site inspections and assists with the sales process as necessary.• Performs other duties as assigned to meet business needs.• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Show less

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  Lagos Marriott Hotel Ikeja

  Feb 2024 - now

  Event Booking Center Manager

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.• Empowers employees to provide excellent customer service.• Adheres to all standards, policies, and procedures.• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.• Assists in the sales process and revenue forecasting for customer groups.• Up-sells products and services throughout the event process.• Manages group room blocks and meeting space for average to large-sized assigned groups.• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges%5C and/or develop alternative solutions.• Uses his/her judgment to integrate current trends in event management and event design.• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).• Participates in customer site inspections and assists with the sales process as necessary.• Performs other duties as assigned to meet business needs.• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.* Analysis and prepare sales report Show less