Mykala Morse

Experience

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  Fairfield Inn & Suites

  Jun 2014 - May 2020

  Front Desk Agent

  Managed hotel operations by seamlessly handling check-ins, check-outs, while delegating and resoling guest concerns to ensure a positive guest experience and contributing to increased satisfaction and loyalty.- Delegated and efficiently resolved guest concerns, ensuring prompt and satisfactory resolutions.- Proactively addressed and resolved emergency issues that arose during shifts by mitigating potential disruptions and ensuring a secure and comfortable environment for guests and contributing to the hotel's reputation for responsiveness.- Oversaw check-ins, check-outs, and managed tasks that ensured seamless daily hotel operations, promoted efficiency, and enhanced the overall guest experience.- Handed a high volume of tasks efficiently, including phone inquiries, administrative duties, and personalized guest requests that maintained a smooth front office operation, reducing wait times, and contributing to the overall positive impression of the hotel. Show less

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  Creation Carpets

  Jun 2020 - Aug 2021

  Office Manager

  Managed day-to-day operations by increasing sales and profits, providing excellent customer service, and maintaining the store's accounting and inventory.- Applied performance data to evaluate and improve operations, and target current business conditions, and needs.- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices that built outstanding rapport with new and current customers.- Maintained proper inventory control, cash control, and store opening and closing procedures that exceeded our store's appeal for exceptional foot traffic.- Monitored all social media communications and escalated any concerns, comments, or branding impacts to senior-level management in accordance with the established policy guidelines. Show less

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  All Hands Consulting

  Aug 2021 - May 2023

  Emergency Management Consultant

  Served various roles supporting the State of Illinois' Mass Vaccination Program to ensure accurate and safe administration of COVID-19 vaccinations.Site Coordinator Team Lead - Planned and scheduled several hundred vaccine events for the State of Illinois that resulted in more than 82% increase in patient inoculations.- Regularly communicated with Site Hosts and Emergency Management Agency for shared situational awareness regarding site logistics, procedural updates, and regulatory changes.- Provided training for new site coordinators that identified the State's vision, goals, and objectives as they related to the position and overall cross-functional integration to the program and organization.Senior Documentation Recovery Project Manager - Managed several recovery documentation and forensic analysis projects that oversaw the State's organization and success of the project.- Led and supervised a team of six professionals, providing guidance, support, and delegating tasks to achieve project objectives and meet tight deadlines.- Implemented a results-driven approach to project management, focusing on achieving objectives while maintaining a high level of quality and client satisfaction. Show less

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  Illinois Department of Human Services

  Jun 2023 - May 2024

  Administrative Assistant 1

  Coordinated special projects, implemented Department of Human Services (DHS) contract processes, managed timekeeping responsibilities, and ensured the confidentiality of correspondence for the Bureau Chief of Pharmacy and Clinical Support Services at OCAPS.- Maintained accurate timekeeping records and effectively managed timekeeping responsibilities for the Bureau, promoting adherence to schedules and deadlines.- Maintained confidentiality and integrity of correspondence by diligently serving as the correspondence control monitor for the Bureau Chief.- Ensured smooth contract processes and efficient office management by serving as a special assistant to the Bureau Chief, implementing Department of Human Services (DHS) contract procedures.- Provided valuable support to the Family Medical Leave Act Coordinator for OCAPS, facilitating compliance with regulatory requirements.- Demonstrated exceptional communication skills by promptly receiving and handling inquiries from agency staff and manufacturers, ensuring timely and effective resolution.- Enhanced the efficiency and effectiveness of the Department of Human Services (DHS) Pharmacy and - Therapeutics Committee by coordinating their agenda and monitoring the implementation of actions as directed by the Bureau Chief. Show less

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  City of Springfield Illinois

  Apr 2024 - Nov 2024

  Human Resource Personnel Technician

  Dedicated Human Resources Personnel Technician with a proven track record in streamlining processes and enhancing operational efficiency through analysis and communication. Adept at managing sensitive data, setting up interviews, and ensuring compliance with legal and privacy standards.- FMLA Coordination: Serve as the primary contact for employees and MetLife regarding Family and Medical Leave Act (FMLA) matters, providing guidance and support throughout the leave process.- FMLA Report Analysis: Modify and analyze FMLA reports daily, ensuring data accuracy and providing actionable insights for HR management.- Interview Coordination: Set up and coordinate interviews for City of Springfield job openings, facilitating a smooth recruitment process for both candidates and hiring managers.- Confidential Information Management: Utilize HIPAA training to manage and protect confidential information, ensuring compliance with privacy regulations and maintaining the integrity of sensitive data.- Streamlined HR Personnel Technician Position: Created a comprehensive digital map and binder containing detailed job responsibilities, step-by-step tutorials, and essential resources, enhancing efficiency and ensuring consistent onboarding and training for new team members. Show less

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  Simplex Inc.

  Oct 2024 - now

  Human Resources Generalist

  As an experienced HR Generalist, I've implemented efficient processes that enhance employee satisfaction and compliance, contributing to a more cohesive workplace environment. My proactive approach to payroll management, candidate selection, and training development has resulted in streamlined operations and improved organizational performance.- Manage payroll processing to ensure accurate and timely employee compensation, reducing payroll discrepancies and increasing employee trust in HR.- Conduct thorough investigations for disciplinary actions and terminations, leading to fair resolutions that uphold company policies and minimize legal risks.- Review applications, interview candidates, and oversee the hiring process, resulting in the recruitment of top talent and improved team dynamics.- Lead onboarding initiatives for new hires, facilitating a smooth transition that boosts employee engagement and retention from day one.- Develop and streamline annual training programs, such as sexual harassment prevention, enhancing compliance and promoting a positive workplace culture.- Coordinate and improve HR processes to foster effective employee relations, ultimately contributing to higher employee satisfaction and reduced turnover. Show less