Maria Molchanova

Experience

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  National Bank TRUST

  May 2015 - Dec 2016

  The specialist in a group of controlling bank operations

  KEY RESULTS- Lead the project on automation of banking workflow: collection of requirements, selection of contractors, first tests, manage the project status, resource schedule, scope, budget, and timeline;- Analyze the current bank accounts for errors and identifying their causes, which made it possible to process client requests by 3% faster;- Create a monthly report for top management on the implementation of a project to automate banking workflow and finding errors in accounts.

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  Publicis Groupe

  Nov 2016 - Oct 2019

  Analyst

  KEY RESULTS- Lead analytical projects - Coca-Cola, Samsung, Nestle, Procter & Gamble, McDonald's, Audi, Mercedes, Lenovo, Ferrero, L'Oreal etc;- Procter&Gamble’s project: reduce the costs of placement in online stores by 1.5 times due to the revision of the strategy;- Won tenders Disney, Nespresso, McDonalds (analytical part) became our clients.

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  Delivery Club

  Oct 2019 - Apr 2021

  Project manager /Manager of Partner's Communication

  JOB PURPOSEDevelop communication strategy for restaurants for great short term delivery (increasing NPS and reducing the load on the contact center) and long term impact (become a partner #1 for restaurants)KEY RESULTS- Communication part: the open rate of letters increased by 1.5 times;- Restaurants who use the discount center increased from 13% to 30%;- Increased NPS from 0 to 4, and in 2 months, % partners use WIKI increased from 21% to 45%;- The number of partners who did not post photos of dishes in the application decreased from 18% to 10%. Show less

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  Capsula

  Apr 2021 - Jan 2023

  Product manager

  JOB PURPOSECreate an easily scalable product and set up processes to break even within 2 yearsMAIN RESPONSIBILITIES- Strategy development: implementation of product processes, changing the structure of the team, unification of documentation for teams;- Stakeholders management: acquire approval of initiatives within CEO;- Business analytics: analytics of current market situation and consumer trends, unit economics, budgeting, qualitative and quantitative research;- User Experience: conducted 50+ user-testing focus groups leading to 3 new product features;- Process management: ensuring all projects stages are implemented on time & within internal standards while finding the way to optimize processes for bottlenecks;- Development team leading: ~ 6 people.KEY RESULTS- Developed & approved for launch client’s questionnaire, the personal client’s account, the personal account for 100 stylists and 30 people of back office, the online store for internal use for 82 brands => automated processes reduced the delivery time to the client from 7 to 3 days;- The increase in conversion rate into payment => allowed us to complete more than 26 500 orders in 2021 (a 7-time increase comparing to 2020);- In 3 months, we launched a voice control smart-app in the eco-system "Salut" supported by Sberbank (#1 Russian bank). As a result, our app gained a rate of 4.6 out of 5 in "Salut" => the number of users increased by 10%;- Personal account for 100 stylists => allowed us to reduce the time for one collection by 1.5 times without compromising quality. Show less

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  Предприниматель

  Jul 2022 - now

  Business Coach, Business Consultant, Executive Coach

  My primary expertise lies in assisting and empowering top management in:- finding a delicate balance between strategic goals and adaptability, especially in turbulent and unpredictable markets - creating dedicated teams by fostering a healthy working environment with transparent communication, clear motivation and vision for each team member - decoding global vision into comprehensive and coherent goals for each department, creating a synergyadapting organisational structures to strategies in an efficient way I offer tailored assistance formats (online / offline - worldwide):- Strategic consulting and coaching to senior executives, including CEOs- Management / Organizational consulting: long-term guidance for organisations undergoing change or pursuing ambitious goals- Workshops, seminars, and lectures for managers on coaching and team development Show less

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  COLIFE Global

  Mar 2023 - Mar 2024

  Product Manager

  Controlled driving 3 web products (personal account for tenants and landlords, and admin panel) from ideation to delivery with a team of 5 people (2 developers, 1 tester, 1 designer and 1 analyst);Oversaw implementing a system of analytics from scratch for all departments by setting up Apache Airflow pipelines and using the BI tool DataLens;Successfully migrated 2 company branches (Istanbul and Dubai) to a new CRM, automating company processes;Created a comprehensive design system and implemented design code into the company's IT products;Conducted corporate training for employees on data culture and adaptation to new processes. Show less