Rita Madureira

Experience

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  Euronext

  Feb 2019 - Feb 2020

  Asset Manager - Trainee

  - Responsible for managing Lifecyle of hardware and software from their introduction to their retirement;- Prepare reports and perform analysis for research to identify savings and improvements in software area;- Participate in Asset Management audits and remediation efforts;- Ensure effective management of the CMDB and the content contained is accurate.

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  Körber Technologies

  Jun 2020 - Dec 2022

  Service Manager

  - Support the Team Lead for Service and Provider Management to ensure quality of service to the customers;- Design and implement standard operational processes;- Implementation of IT Service processes across the group;- Ensure IT service management procedures are followed and identify opportunities for improvements;- Act as the primary IT interface for all business staff;- Build and maintain relationships with business stakeholders in managed locations;- Design and create standard customer and internal reports.Change Management:- Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative;- Support the design, development, delivery and management of communications;- Conduct impact analyses, assess change readiness and identify key stakeholders. Show less

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  Kantar

  Dec 2022 - Nov 2024

  ITSM CMDB Analyst

  - Help the organization adopt and implement IT asset and configuration management procedures;- Provides assistance in creating and disseminating the Service Asset and Configuration Management policy, procedure, standards, and knowledge bases;- Ensure that the processes are in line with IT Asset and Configuration Management in accordance with ITIL best practices;- Adopt governance procedures to track and evaluate the successful adoption and continued use of the CMDB and related practices;- Ensure that new assets and configuration items are registered (CIs);- Adopt governance procedures to track and evaluate the successful adoption and continued use of the CMDB and related practices;Following and ensuring the CSDM (Common Services Data Model Framework v4)from ServiceNow Show less

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  International Workplace Group plc

  Nov 2024 - now

  Centre Technology | Inventory Manager