Nitya Suri

Experience

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  EY

  Mar 2020 - May 2020

  Human Resources Intern

  I worked as a Data Analyst Intern in Corporate HR Department of E&Y India.I was a part of company’s recruitment drives & researched potential candidates for the company’s hiring process.

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  Vitt - The Finance and Investment Cell- Maharaja Surajmal Institute

  May 2020 - Apr 2021

  Vice President
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  Bennett Coleman and Co. Ltd. (Times Group)

  Jul 2020 - Aug 2020

  Sales And Marketing Intern

  I worked as a Sales and Marketing Intern for Times of India.My work included lead generation, conversion of the existing leads & marketing of the various products.

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  TravClan

  Sept 2021 - Feb 2022

  Account Manager

  My role involved onboarding, retaining & maintaining strong relations with 150+ travel agents from across the country. I educated them on industry trends, new products by Travclan and solved all their queries.My work also included managing requirements for flights, hotels, land packages (Domestic & International both) from existing agents and convincing them to transact frequently with us to hit our GMV goals.I used to reach out to new potential agents as well in order to convert them into transacting agents. Show less

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  Sploot

  Jul 2022 - Feb 2024

  Customer Success Manager

  As a customer success leader, I headed onboarding, fostering strong relationships with new subscribers. Implemented retention strategies, identified upsell and cross-sell opportunities, and managed renewals, addressing concerns for long-term commitments. Collected and communicated customer feedback to drive service improvements. Developed and updated a weekly metrics-based roadmap, facilitated customer base expansion in Delhi NCR and transitioned subscribers to our app.

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  DLocal

  May 2024 - now

  Customer Success Associate