Mona Menghani

Experience

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  Model College

  Jan 2010 - Jan 2013

  Senior Lecturer / Professor

  Conducting Lectures on Computer Programming languages (C, C++, SQL, VB.Net, Excel Advanced, etc.) on a daily basis.Conducting practical sessions on weekly basis.Providing proper study material to each and every student.Conducting doubt solving session as per batches.Maintaining attendance log of the students.Preparing internal examination papers (both practical and theory).Paper correction.

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  Convergys India Pvt. Ltd.

  Feb 2013 - Mar 2014

  Customer Care Officer/ Administrator

  • Catered inbound customer calls and provide First Call Resolution as per company’s policies and procedures. • Client Management and Up selling the products (if required).• To keep abreast with the latest information with respect to the product offerings to handle inbound customer queries and complaints effectively and efficiently. • Follow up on Handling complaints and solving queries and providing the FCR to Our valued customer.• Replying to E-mails from the clients (Queries and complaints, if any)• Sending/Sharing updates on Process/Policy & System Changes with the team on regular basis.• Data Entry in Official Records using official software systems.• Evaluating Calls of Associates in terms of Quality and giving feedback on the monitored calls within two days from the evaluation.• Assisting Manager with Report making & Analysis for the Team and handling the transition and providing Floor Support.• Management & Reporting of discrepancies found on the subscription forms.• Managing the Team in the absence of Team Leaders.• Conducting training for new and existing teams.• Provide feedback to the Team Leader on issues and challenges with respect to the job and suggest solutions. Show less

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  Right maids Co. LLC

  May 2014 - May 2015

  Customer Care Manager/Administrative Office Coordinator

  • Dealing with direct clients, handing customer’s queries/ complaints over the call, booking the session as per client requirement, updating in the system all the booking and cancellation sessions using the software and making sure of closing deal by handling end to end paper work.• Handling company software and website, updating it on timely basis and dealing with online bookings, cancellations, Invoice/Payments etc.• Business development by calling all old clients and making up date follow ups.• Dealing with walk-In customers.• Assisting the sales team by ordering needed supplies.• Handling the reception desk, incoming/outgoing mails and emails.• Supervising and Training the new and existing batch in terms of product and process.• Maintaining professional and friendly communications as the first point of call for general external enquiries and correspondence.• Coordinating all operating systems including ensuring that telephones, computers, printers, photocopiers, recycling, etc. are kept in good working order, including maintaining supplies for operating systems and arranging technical support when required.• Assisting Accounts department and other intern-departments.• Coordinating office supplies including making orders and maintaining stationery and mail supply levels.• Maintaining accurate records of staff whereabouts including leave register and arrangements.• Liaising with office contractors, including IT service providers & building maintenance as required.• Assisting the Human Resource activity with all Information relating to the Employees and the Labors, documentation, visa letters, document filling, NOC, visa processing, Maintaining Employee attendance, handling office petty cash. Show less

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  Euro Diesel Services llc

  Oct 2015 - Nov 2017

  • Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.• Prepare and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them.• Respond to any online or telephone queries in a calm and friendly manner.• Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.• Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.• Produce reports on progress within the department and outline any developed strategies to improve.• Responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff.• Receive and process parts from distributors, check merchandise received against purchase invoice.• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.• Assist service technicians in determining parts & accessories requirements for individual jobs.• Recommend related Parts and Accessories, which may be required for a job. Supply cost of parts information on repair orders.• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service. Show less

  • Sales and Business Development Executive

    Oct 2015 - Nov 2017

  • Admin sales, Service and Purchase Coordinator

    Oct 2015 - Nov 2017

  • Service coordinator cum Sales Executive

    Oct 2015 - Oct 2017
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  Mindware

  Oct 2019 - Sept 2020

  Inside Sales Specialist

  Responsible for developing stronger liaison with existing customers and prospects in agreementwith Channel Sales Team and Solutions’ Teams Reporting to BUM and/or PM Support Channel/Solutions’ Teams in providing a prompt quotations to customers forproducts & renewals Following up on customers by calls/emails. Prompt response to emails and calls. Create appropriate and accurate reporting for both Company and vendor(s) Understand and work with the Company processing & reporting tools such as ERP (Orion) andCRM (Salesforce) When required, update the company’s customer database of prospects within an assignedterritory When required, deliver a consistent and clear proposition message on the assigned company’sproducts as a tool to increasing customer interest level on the product When required, support marketing campaigns in order to increase awareness of company'sproducts under the direction of Sales Management Show less

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  Oriflame Cosmetics

  Aug 2021 - Nov 2022

  Brand Partner|Business consultant
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  Education

  Feb 2023 - now

  Teaching Professional