Experience

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  East high school

  Jan 1989 - Jan 1999

  Teacher

  Designed, delivered Social Studies Curriculum, created/oversaw programs that improved graduation rates (At-Risk Student Mentorship, Career Pathways Program) and served as Faculty Advisor and Curriculum Committee Member.

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  Ebookers

  Jan 1998 - Jan 2000

  Trainer

  Established 4-member Customer Service Department, designed and delivered comprehensive Travel Agent Customer Service Training Programs that produced skillful, computer literate (3 separate systems) and highly effective teams.

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  Bonus pastor

  Jan 2000 - Jan 2002

  Mentor

  Designed, developed At-­‐Risk Student Program, established and oversaw execution of all associated processes that ensured successful achievement of program goals, and laid foundation for future goal achievement for 200+ student population.

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  Cayman islands government department of tourism

  Jan 2007 - Jan 2009

  Customer service trainer

  Designed PRIDE Program (Personal Responsibility In Delivering Excellence) that increased number of Excellent Customer Service Ratings by 14.6% within program’s first year of implementation. Created targeted media / PR plans, supervised, coached 12-­‐member Training Team, and organized training for 1,000+ employees per year. Additional contributions:• Oversaw efficient PRIDE program installation at 40+ business/government agencies in 18 months.• Produced, facilitated Train the Trainer courses for 100+ Supervisors and Managers.• Wrote Know Your Cayman Islands, a book about the islands that significantly improved employee knowledge, and transformed both locals and expatriates into well-­‐informed brand ambassadors. Show less

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  Consultant

  Feb 2009 - Nov 2013

  Program development & marketing consultant

  Leveraged 15+ years of combined experience in Program Design, Event Planning/Oversight, Editorial Development, Education, Staff Training and Customer Service to establish independent consultancy serving non-profit, educational and government agencies in CAYMAN ISLANDS and, upon relocation in 2011, Western North Carolina

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  Articulate

  Sept 2009 - Dec 2010

  Teacher/trainer/consultant

  Art/Literature Programs, ARTICULATE, LTD. | George Town, CAYMAN ISLANDS 2009 – 2010 Optimized $25,000-­‐budget and talents of 5-­‐member staff, developed, executed, promoted of 30 events, workshops, courses and summer camp programs to support goals of Arts Advisory and Educational Services company. Programs targeted and served entire Western Caribbean populace (40,000+).

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  Actioncoach business coaching franchise

  Jan 2013 - Jan 2013

  Marketing manager

  Created innovative marketing strategies including using LinkedIn for lead generation.

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  Red carpet learning systems

  Nov 2013 - Jan 2014

  Director of training and possibilities
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  The franklin school of innovation

  Nov 2013 - Dec 2015

  Founding board member
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  Actioncoach business coaching franchise

  Jul 2014 - Mar 2018

  Director of business development
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  Asheville performing arts academy

  May 2016 - Mar 2018

  Marketing consultant
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  Luv4 marketing

  Dec 2016 - Jan 2017

  Social media and digital marketing
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  Social simon

  Nov 2017 - May 2020

  Social media specialist
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  Gardner institute

  Mar 2018 - now

  Director of communications and marketing