Experience

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  Financial & banking systems

  Oct 2007 - Jul 2009

  Software developer

  - All of the phases of software development lifecycle are in the heart of my regular daily duties.- Providing technical support services for the company’s software products.- Conducting technical training and promotional presentations of company’s software products- Integration of company’s software products within customer’s environment (mainly banking systems).o Additional experience obtained from the above duties:- Designing and developing ASP.NET web systems using .NET framework 2.0 and visual C# .NET- Developing J2SDK applications- Designing and developing distributed applications with a variety of development technologies with oracle being the data provider in most of my projects.- Designing and implementing oracle sophisticated systems and connecting oracle to various software environments (.NET, JAVA...). Show less

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  International turnkey systems - its

  Jul 2009 - Mar 2012

  Senior technical specialist

  Support duties:- Providing 1st line support to Zain-Sudan staff for TABS customer care and billing system.- Conducting requirements analysis and acceptance testing for new modules and products.- Providing handover and onsite training to the customer.- CRs (Change Request) handling (Proposed Solution PS documents, Change Request CR documents, UAT documents, etc.).Operation duties:- Managing mainly the daily operations and support for TABS roaming, credit control and TABS front end modules. - Secondary resource and Occasionally managing the daily operations for:o CRM. o Rating.o Billing.o MediationAdditional experience obtained from the above duties:- Oracle PL/SQL- UNIX shell scripting Show less

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  Path solutions

  Mar 2012 - now

  Manager - team leader

  - Administrating Path Solutions Sudan office and responsible for managing Path customers and Path support team matters.- Developing complete well detailed plans and using these plans to manage the coordination between the team members and the customers.- Responding to the customer queries and concerns as to ensure immediate and prompt support.- Providing range of services including consultancy, project management, training and assistance to the customers.- Analyzing new customers’ requirements and taking prompt action for delivering the new services.- Following up and coordinating with the development team for bugs fixing and modifications implementation.- Setting and managing daily, weekly To-Do tasks by prioritizing tasks and dealing with high priority tasks.- Organizing and schedules team work to maintain balance between big picture and day to day activities.- Maintaining a healthy and positive work environment and ensuring the growth and development of all team members. Show less