Experience

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  Redseven computer company

  Oct 2002 - Jan 2005

  Computer technician

  In-store Technician. PC/Laptop Builds and Repairs, Data Recovery, Virus & Spy-ware Removal. Hardware and Software troubleshooting.* Customer Service, In-store and Phone.* PC, Laptop, Upgrade Sales.* Onsite Technician PC/Laptop Setup and Repairs, Networking.

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  Mtower corporation

  Feb 2005 - May 2005

  Computer technician

  Net Caf� Customer Service* In-store Technician. PC/Laptop Builds and Repairs, Data Recovery, Virus & Spy-ware Removal. Hardware and Software troubleshooting.* Customer Service, In-store and Phone.* PC, Laptop, Upgrade Sales.* Onsite Technician PC/Laptop Setup and Repairs, Networking.

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  Securitas security services usa, inc.

  Oct 2005 - Aug 2007

  Security officer

  Intel AZ Account* Access Control, Badge Issuance, Identification* Site Patrols* Incident Handling and Reporting

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  Feature marketing

  Jul 2007 - Sept 2010

  Computer technician

  Feature Marketing, Inc., located in Scottsdale, Arizona, has operated as a buyer/seller in the computer wholesale industry since 1992.We supply computers and related equipment and peripherals to retail, wholesale, and distribution companies around the world. Our products consists of refurbished and used equipment purchased from companies that are scaling back or offering close-outs, as well as from manufacturers who have overstocked, received returns, or are making model changes. We purchase in volume and "direct from the source," which enables us to offer below market pricing to our customers. We are not brokers, and all product offered for sale are shipped directly from our warehouse.All equipment is prepared for sale in our warehouse where it is cleaned, tested, and modified so that it is returned to a state suitable for reuse or resale by our customers. Most products carry a 90 day warranty. The growing number of used resellers in the market has strengthened our commitment to provide an exceptional product that will enhance the product lines and store appearances of these retailers. Show less

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  Sun valley tech solutions

  Sept 2010 - Nov 2015

  Field systems engineer

  Leading the way for modern call centers to improve employee productivity. Our quality monitoring/Compliance recording solutions combined with workforce management software will improve your company customer service ability.Implementation of Avaya and Verint Contact Center software.As a Field Systems Engineer I was responsible for implementing the system designed by the technical sales team. Installation of the Avaya and Verint Contact Center/Call Recording platforms. In this capacity I worked remotely as well as traveling onsite to the customer location. I also worked directly with the customers IT Departments to troubleshoot network, server, or telephony issues that arose during our implementations.Installation of Windows Server 2003, Windows Server 2008, Red Hat Enterprise Linux, SQL 2005, SQL 2008Integration with primarily Cisco and Avaya VoIP telephony systems including Avaya AES Avaya CM, Cisco ICM, Cisco CMSecuring Web base application with SSL in both IIS and Tomcat web serverImplementation of RSA Key Management Server for physical data encryptionTroubleshooting using Wireshark packet analyzerRemote Server administration using VPN, RDP, PuttyWindows XP and Windows 7 desktop supportLog file analysis on both Windows and Linux systems Skills: Windows Server, Windows Desktop Support, MS SQL, Avaya WFO, Avaya ACR, Verint Impact 360, VoIP, Network Administration, Red Hat Enterprise Linux Show less

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  Invision technology solutions, llc

  Feb 2016 - Nov 2016

  Desktop systems administrator

  InVision Technology Solutions is an established, professional IT services provider with a focus on the small, medium and large businesses across various industries. Our knowledge, experience and work ethic, along with rapid response time, are attributes that set us apart from the competition. We tailor our services to fit your IT needs, helping you achieve and sustain optimal system performance and uptime.Support clients Windows 7/8/10 DesktopsSupport Windows Server 2008/2012Support Microsoft Exchange 2010/2013Support Office 365Support Microsoft Office 2010/2013/2016Pre-configure and deploy client workstations, laptops, tabletsProvide email, onsite and phone support to clients Show less

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  Uber advanced technologies group

  May 2017 - May 2018

  Development vehicle operator

  Monitor, evaluate and report on the self-driving technologyComplete driving tests in order to collect data for engineering teamInteract with the public as an ambassador for Uber’s self-driving technologyPerform mapping and offline analysis of vehicle-system performance

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  Artemis communications

  May 2018 - Jan 2020

  Systems engineer

  Artemis has established a history of personal investment in their partners' and customers' success in their deployments. With vast skillsets and years of experience Artemis provides solutions that start from the Pre-Sales cycle and only end when the customer is completely comfortable in the application. This process includes the opportunity for additional training and support following the implementation.Implementation of Avaya, Verint & Calabrio Contact Center software.Integration with primarily Cisco and Avaya VoIP telephony systems including Avaya AES Avaya CM, Cisco ICM, Cisco CMSecuring Web base application with SSL in both IIS and Tomcat web serverImplementation of Thales & RSA Key Management Server for physical data encryptionTroubleshooting using Wireshark packet analyzerRemote Server administration using VPN, RDP, PuttyWindows 7, Windows 10 desktop supportLog file analysis on both Windows and Linux systemsSkills: Windows Server, Windows Desktop Support, MS SQL, Avaya WFO, Avaya ACR, Verint Impact 360, Calabrio VoIP, Network Administration, Red Hat Enterprise Linux Show less

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  Ttec

  Jan 2020 - Jul 2021

  Senior escalation engineer - 3rd party applications

  TTEC is an American customer experience technology and services company headquartered in Englewood, Colorado, founded by Kenneth D. Tuchman in 1982. TTEC's company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe.Provided Level 2 Escalated support for the Verint WFO and Calabrio contact center recording platforms.Installation, Integration and support of Verint WFO SaaS versions v11, v15, both on premise and in private hosted cloud solutionsInstallation, Integration and support of Calabrio SaaS 9.5, 10 & 11, both on premise and in private hosted cloud solutionsSecuring Web base application with SSL in both IIS and Tomcat web serverImplementation of Thales Vormetric Key Management Servers for physical data encryptionTroubleshooting using Wireshark packet analyzerWindows 7 and Windows 10 desktop supportLog file analysis on both Windows and Linux systems Show less

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  Vintegrity partners

  Aug 2021 - Feb 2025

  Sr implementation engineer

  Vintegrity Partners provides best-of-breed Workforce Optimization (WFO) software solutions for Contact Centers across the world. Our full suite of offerings includes sales, customized system design, engineering and implementation, project management, training, consulting and ongoing maintenance support.Our team has over 65 years of overall Contact Center experience including 25 years working directly for industry leading WFO vendors, as well as 20 years of telephony, IP network and infrastructure experience.I was responsible for implementing the system designed by the technical sales team. Installation of the Avaya and Verint Contact Center/Call Recording platforms while working directly with the customers IT Departments to troubleshoot network, server, or telephony issues that arose during our implementations. Performed knowledge transfers with clients and supported the systems through their Go-Live stage.Installation, Integration and support of Verint WFO SaaS versions v11, v15, both on premise and in private hosted cloud solutionsInstallation, Integration and support of Avaya OEM Recording Solution SaaS versions v12, v15, both on premise and in private hosted cloud solutionsPerformed application maintenance through Release Management patching and would assist in support tickets on live systemsPerformed Application Migrations from legacy versions to currentSecuring Web base application with SSL in both IIS and Tomcat web serverImplementation of Thales Vormetric Key Management Servers for physical data encryptionTroubleshooting using Wireshark packet analyzerLog file analysis on both Windows and Linux systems Show less

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  Pnc

  Feb 2025 - now

  Infrastructure engineer

  * Responsible for the technical support, design and engineering of Verint call recording applications.* Leverage technical knowledge and industry experience to design, build and maintain technologysolutions. Assists with selecting appropriate platforms, integrates and configures solutions.* Develop software components and hardware for new and emerging technology projects; aligns thesewith business strategies and objectives.* Provide consultation on common issues and best practices for junior staff.* Provides a systematic analysis on client requirements within the traceability framework and resolvesany functional problems encountered.* Ensure quality project deliverables while maintaining compliance with relevant standards andprocesses. Show less