Experience

• 

  Ventura

  Nov 2009 - May 2010

  Sr csa
• 

  Mphasis

  Jun 2010 - Aug 2011

  Sr technical associate

  Technical Analysis of Windows XP, Microsoft office 2003/2007 , Network, VPN, Active Directory, AntiVirus Security.  Troubleshoot Network Drive, Network Printer, Windows Backup/Restore issues.  Create and update Knowledge Base with relevant solution  Managing Users and Resources through Active Directory Services.  Working on Linux OS Permissions issue, NFS share configuration, Performance monitoring using various Linux commands like top,sar,iostat Review ulimit /semaphore values and make changes as per recommendations Show less

• 

  Veritas technologies llc

  Aug 2011 - now

  • Responsible for implementing and supporting of AWS cloud and its backup based infrastructure.• Creation and troubleshooting of Storage on S3.• Deploying NetBackup environment using CloudFormation Template.• Assisting Admins with deployment of multiple VPC’s and various subnets as per requirement.• Handle Windows/Linux Server Backup and Restore related issues.• NDMP backup/restores.• Created Lab Setup on AWS.• Handle Disaster recovery of Windows and Linux servers.• Backup and restore of Active Directory, DFSR.• Backup and restore of VMware Virtualization,Exchange,SQL ,EV,Sharepoint ,Oracle databases.• Netbackup installation, upgrade and configuration issues• Tape library, Disk Storage(OST,Basic/Advanced disk) related issues• NetBackup Catalog backup/recovery• Troubleshoot other NetBackup core issues like SLP, Accelerator.• Configuring and troubleshooting NetBackup servers on EC2 Instance• Deliver training sessions• Review team’s case documentation and provide feedback.• Create/Update new Knowledge Base articles• Test/document issues with new product release and report it to engineering team.• Provide technical guidance to engineers being a Tech Lead.• Attend weekly meetings with Managers and Director to provide feedback on Swarm program.• Handling Technical Escalations Show less

  • Sr.Software Quality Assurance Engineer

    Aug 2022 - now

  • Principal Technical Support Engineer

    Apr 2021 - Aug 2022

  • Senior Technical Support Engineer

    Aug 2011 - Apr 2021