Experience

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  Icall india limited

  Sept 2003 - Mar 2005

  Senior customer care executive

  Provide customer service and support with strengths in problem-solving and outbound sales across UK, US, and Australia. Handle verification and supervisory calls for accurate data collection and market research. Conduct primary and secondary market research, manage data on prospects and competitors, and support presales activities with research reports. Perform customer surveys, online positioning, and daily sales reporting.

• 

  S&p global

  May 2008 - now

  Spearhead and oversee transformative data and system integration projects, driving strategic vision and managing large-scale integration efforts. Develop and implement comprehensive project blueprints and roadmaps, ensuring alignment with long-term goals and securing necessary funding. Define and refine business requirements to support strategic objectives and ensure successful project delivery. Lead critical research and technical discussions, oversee data policy governance, and enhance operational efficiency through strategic data integration. Mentor a high-performing team, fostering growth and collaboration, while working closely with senior leadership to align departmental strategies with the organization’s overarching mission. Show less Lead and oversee strategic data projects, collaborating with Technology and Operations teams to define initiatives, develop roadmaps, and set timelines. Formulate and refine business requirements to ensure alignment with strategic objectives and seamless execution. Contribute to research and technical discussions, manage policy for datasets, and integrate data across processes to enhance efficiency. Mentor a team, guide skill development, and drive collaboration, while working with senior leadership to align departmental goals with organizational strategy. Show less Manage the full lifecycle of strategic projects, ensuring content readiness and alignment with prioritization cycles. Develop detailed roadmaps and business requirements, and collaborate with scrum teams to prioritize backlogs and oversee testing. Serve as the primary liaison with internal and external stakeholders, partnering with Operations and Product teams. Contribute to research and technical discussions, and play a key role in policy deliberations for datasets. Establish and optimize collection tools, systems, and workflows to enhance project outcomes. Show less Participate in User Acceptance and Release Testing, escalating priority bugs to ensure quick resolution of business-critical issues. Conduct periodic reviews of data sets to align with policy changes and support strategic initiatives through research and analysis. Lead policy alignments, sample data studies, and evaluate 3rd party vendor data. Write optimized SQL and Excel queries to maintain data integrity across servers and databases. Respond promptly to internal and external client inquiries, ensuring compliance and efficiency. Show less

  • Associate Director, Data Management | Entity Reference Data

    May 2024 - now

  • Senior Manager, Data Management | Entity Reference Data

    May 2023 - Apr 2024

  • Manager, Data Management | Corporate Data

    Jul 2021 - Apr 2023

  • Process Associate, Data Management

    Sept 2018 - Jun 2021

  • Senior Analyst, Operations

    May 2008 - Aug 2018