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Eric Goossens

Eric goossens

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location of Eric GoossensModesto, California, United States
Phone number of Eric GoossensView Mobile No.
Followers of Eric Goossens274 followers

  • Timeline

  • About me

    Project Manager at Habitat for Humanity Merced/Stanislaus Counties

  • Education

    • Massachusetts maritime academy

      2013 - 2015
      Master of science (m.s.) emergency management highest honors

      • Thesis: Effective Methods for Developing and Leading Emergency Management Volunteers in the United States • Business Continuity and Disaster Recovery• Emergency Communications• Emergency Operations• Hazard Risk Management• Legal Issues in Emergency Management• Organizational Behavior• Principles of Emergency Management• Public Health Issues in Emergency Management• Strategic Planning and Budgeting• Transportation Security Management

    • Rensselaer polytechnic institute

      1994 - 1998
      Bachelor of science (b.s.) management 3.7

      Activities and Societies: Alpha Phi Omega • Graduated Magna Cum Laude• Concentrated in Management Information Systems

  • Experience

    • Rcn corporation

      Feb 2000 - Aug 2002
      Training coordinator

      RCN Corporation (provider of cable, Internet, and phone services) • Supported Operations Manager by developing new hire employee onboarding program• Supervised 8 training courses to enhance technical skills for 200 cable, Internet and cable installers and network maintenance professionals• Managed training facilities including course materials, catering, supplies, building construction and maintenance• Created career development plans for 500 employees• Provided monthly course schedule and tracked employee training recordstechnicians Show less

    • Navinet, inc

      Sept 2002 - May 2015
      Senior customer support analyst

      Customer Service• Resolved 26,146 customer support requests by applying knowledge of business requirements and technical solutions • Increased account creation efficiency 57% for online prescription product• Strengthened client relationships by creating frequent status reports, clear expectations for project completion times, and proactive solutions for continuous improvementData Management• Maintained customer accounts for 856,280 doctors and 348,727 healthcare employees• Enhanced operations by documenting process flows and requirements for needed technology improvements• Standardized data formats to enable new business partnership opportunities• Evaluated vendors for Master Data Management software • Eliminated duplicate information to improve efficiency for customersRegulatory Compliance • Managed 71,240 healthcare billing clients to ensure compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)• Developed audit for 4,213 business relationships resulting in 24% reduction in potential liability expenses Show less

    • American red cross

      Jun 2015 - Mar 2016
      Disaster program specialist

      American Red Cross (disaster relief organization)• Developed Disaster Action Teams for 8 counties• Lead Home Fire Preparedness Campaign• Managed Pillowcase Project to educate 3rd, 4th, and 5th graders about emergency preparedness• Dispatched emergency support for 64 counties• Responded to 98 home fires, floods, and storm damage to provide financial assistance and connections to partner agencies for 288 clients• Maintained emergency shelter capacity• Mobilized the local community to prepare for, respond to, and recover from emergencies Show less

    • American red cross gold country region

      Mar 2016 - Jan 2018
      Disaster program manager

      American Red Cross (disaster relief organization)• Manage 72 volunteers to prepare for, respond to, and recover from emergencies for 1,229,870 residents in 2 counties• Responded to 106 home fires, floods, storm damage, grass fires, and vehicle crashes to provide financial assistance and connections to partner agencies for 684 clients• Lead Home Fire Preparedness Campaign installing free smoke alarms• Liaison with Office of Emergency Services, fire departments, and community partners• Maintain 171 emergency shelters with capacity for 15,447 clients Show less

    • Habitat for humanity, merced/stanislaus counties

      Feb 2018 - now

      • Develop workforce safety program for OSHA compliance• Maintain fire sprinklers, utilities, and plant• Direct volunteer program• Plan for site relocation • Direct Construction Supervisor, Volunteers, and Contractors to construct 3 homes and rehabilitate 5 low-income houses• Track grant expenditures• Recruit volunteers• Support logistics for ReStore, which sells home repair items to fund construction

      • Project Manager

        Aug 2024 - now

      • Facilities Manager

        Jun 2021 - Aug 2024

      • Construction Manager

        Feb 2018 - Jun 2021

  • Licenses & Certifications

    • Is-241.a decision making and problem solving

      Fema
      Nov 2013

    • Is-1.a emergency manager: an orientation to the position

      Fema
      Dec 2013

    • Professional development series certificate

      Fema
      Jan 2014

    • Is-235.b emergency planning

      Fema
      Nov 2013

    • Is-242.a effective communication

      Fema
      Nov 2013

    • Is-200.b ics for single resources and initial action incident

      Fema
      Oct 2013

    • Is-230.c fundamentals of emergency management

      Fema
      Nov 2013

    • Is-120.a an introduction to exercises

      Fema
      Dec 2013

    • Is-100.b introduction to incident command

      Fema
      Oct 2013

    • Is-240.a leadership and influence

      Fema
      Jan 2014

  • Honors & Awards

    • Awarded to Eric Goossens
      Eagle Scout Boy Scout of America Jun 1992 Boy Scouts of America (leadership organization for male youth) • Earned Eagle Scout award, which is the highest rank achieved by 4% of all Boy Scouts• Learned leadership, project management and volunteering skills

  • Volunteer Experience

    • Disaster Action Team Member

      Issued by American Red Cross on May 2013
      American Red CrossAssociated with Eric Goossens

    • Treasurer and Volunteer

      Issued by Prison Book Program, Inc. on Jan 2003
      Prison Book Program, Inc.Associated with Eric Goossens

    • Project Leader

      Issued by Boston Cares on Jun 1999
      Boston CaresAssociated with Eric Goossens