Experience

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  Circuit city

  Sept 2005 - Mar 2009

  Assistant manager of digital content / assistant web editor

  As the primary editor, creator, and project manager for a customer-facing email newsletter, I increased sales four-fold to $1.3 million in the first year, outperforming the previous year's program in just six months. I managed a weekly customer-facing email program driving $200 million in revenue, edited homepage, site banners, and promotional landing pages, and wrote engaging content for the company blog. I created and enforced a brand style guide, trained and managed copywriting staff, and developed strategy and content for major online marketing promotions. Awarded first place for the MarketingSherpa Award for Best Business Consumer Email Opt-in Campaign in 2008. Show less

• 

  Capital one

  Sept 2009 - Jun 2018

  I crafted impactful internal communications for a 400-member Talent Acquisition team. Collaborating with leaders and executives, I created company-wide and customer-facing communications. I developed training materials, including engaging digital modules, for system changes and process updates. I managed Talent Acquisition processes, achieved Six Sigma certification, and continuously improved communications and processes. In an agile environment, I collaborated with stakeholders to enhance the candidate and recruiter experience. Additionally, I represented Capital One at external diversity and inclusion events. Show less I developed and implemented successful strategies that increased the number of candidates with disabilities in Capital One's talent pipeline, leading to company awards. I managed the Autism at Work Internship Program, partnering with organizations, designing training, and hiring interns. As Communications Lead for CapAbilities, Capital One’s disability ERG, I established and maintained partnerships with disability organizations, and represented Capital One at diversity and inclusion events. I also led disability recruiting events and championed a pilot program with Cornell University. Through coaching, advocacy, and workshops, I diversified Capital One's employee population and represented the company on diversity & inclusion panels and interviews. Show less I created successful customer-facing concepts and copy for Capital One's credit card rewards catalog and TurboTax partnership emails. My work led to a doubling of catalog sales and a 500% increase in TurboTax sales over the previous year. I led creative concept sessions and managed schedules and deadlines for the copywriting and design team. I wrote high-quality customer-facing content for various formats, including email, direct mail, and digital platforms, while maintaining the Capital One brand standards. Show less

  • Senior Communications & Process Improvement Lead, Recruiting Operations

    Feb 2017 - Jun 2018

  • Senior Diversity Talent Acquisition Specialist

    May 2014 - Feb 2017

  • Senior Brand Creative Copywriter

    Sept 2009 - May 2014
• 

  Google

  Jul 2018 - now

  As the leader of a 150-person team of self-recruited volunteers, I created the Alphabet Accessibility Academy, which offers education to over 180K Googlers on disability inclusion and accessibility. I scaled the grassroots live instruction model into a scalable, polished, multi-level program with a user-focused curriculum and accessible product design. My efforts were recognized with an internal award for Programs & Operational Excellence, and I now advise other L&D teams on program development and improvement. I successfully migrated 2K learners to a new LMS and doubled program engagement to 4K within one month of launch. I'm the Learning & Development Global Lead for Google's Disability Alliance and lead a cross-vertical working group dedicated to accessibility education. I deliver keynote speeches at education and accessibility conferences, deliver public training in the Google Career Certificate program, and actively mentor internal and external professionals. Show less I successfully led end-to-end communications of key initiatives, including the Self-ID campaign and Benefits Open Enrollment. I coordinated Benefits communications for company-wide town halls, while creating high-quality, compelling content across diverse channels. Trusted as an advisor, I developed strong relationships with stakeholders at all levels and influenced decision-making to achieve business objectives. I also tracked campaign effectiveness, managed feedback channels, and made data-driven recommendations to enhance strategies. Show less

  • Accessibility Communications and Education Program Manager

    Jan 2024 - now

  • Accessibility Learning & Development Program Manager

    Jul 2020 - Jan 2024

  • People Operations Creative Lead

    Apr 2019 - Jul 2020

  • Internal Communications Manager

    Jul 2018 - Apr 2019