Experience

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  Rockin rodeo

  May 2014 - Jun 2016

  Bartender/ administrative assistant

  Supervised all bartenders and waitresses as well as handled all paperwork and ordering supplies for the entire building. Hiring as well as training was within my duties to make sure that these employees succeeded. I was also in charge of sanitation throughout the building making sure that everything was cleaned before leaving for the day. Working in such a fast paced industry I had learned to handle stressful situations as well as handle disgruntled customers with tact and delicacy without escalating situations that could disrupt business. Organization skills helped a lot with the office aspect of the job. On a weekly basis money handling ranged from $10,000 to $20,000 with being responsible to deposit as well as handling business financing. Show less

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  Csra inc

  Sept 2016 - Apr 2018

  Performed call quality assurance as well as side-by-side call monitoring to provide Customer Service Representatives developmental feedback. Worked as team support to assist all representatives with any questions or issues that arose throughout the work day. Assisted with supervisor calls when all supervisors were unavailable. Distributed job aids as updates were made within the system. Performed one-on-one coaching sessions with service representatives identifying problem areas and offering effective feedback. During high call volumes assisted in answering calls to lower the call queue. Participated in Calibration calls with the client to learn the company’s expectations and promote call standardization, as well as using the information provided to ensure standards are upheld. Show less Performed customer service duties to include answering customer inquiries by clarifying desired information; researching, locating, and providing information. Exhibited strong phone skills along with active listening. Having strong listening skills is what helped me excel in this industry along with my problem solving skills. Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems to the next level of customer service. Show less

  • Computer Operator

    Aug 2017 - Apr 2018

  • Customer Support Lead

    Dec 2016 - Aug 2017

  • Customer Service Representative

    Sept 2016 - Dec 2016
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  General dynamics information technology

  Apr 2018 - Apr 2018

  Computer operator
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  Tender touch rehab services llc

  Aug 2018 - now

  • Claims & Appeals Office Manager

    May 2020 - now

  • Claims Assistant

    Aug 2018 - May 2020