Experience

• 

  Sentry ford

  Jun 2007 - Oct 2009

  Service advisor

  I was responsible for selling customer needed service on their vehicle. I also had to help customers with any issues regarding their repairs.

• 

  Whole foods market

  Oct 2009 - Jan 2011

  Customer service supervisor

  I was responsible for managing customer service front end employees as well as assisting customers with returns or other concerns.

• 

  Jetblue airways

  Jan 2011 - Dec 2014

  Airport operations

  I was responsible for giving exceptional customer service to customers traveling. I had to resolve ticketing issues, as well as delays and cancellations. I was the front line for any problems that arose.

• 

  Santander bank, n.a.

  Oct 2014 - Jun 2017

  Personal banking representative

  I am responsible for direct customer interaction. I have to reach or exceed sales goals, as well as resolve customer issues with their accounts and services. I am the primary salesperson in the branch, as well as the go-to guy for resolving problems.

• 

  Massdot

  Nov 2017 - Jun 2018

  Customer service representative

  I assisted Mass residents with license and registration questions

• 

  Massachusetts department of revenue

  Jun 2018 - now

  Child support officer