Experience

• 

  United states marine corps, first battalion eleventh marines

  Oct 2002 - Oct 2006

  Communications chief

  Oversee the development of the battery's communications infrastructure to include installation and maintenance of the communications architecture at main and advance command posts. Supervised and trained over 15 Marines in preparation of a Regimental Fire Exercise, an ANGLICO shoot, a Mojave Viper shoot and a Battalion Fire Exercise. Provide guidance and recommendations on communications issues to officers and enlisted personnel in the battery and attachments.

• 

  Sherwin-williams company

  Dec 2006 - Jun 2008

  Key/customer service specialist

  Provide regular managerial duties including opening the store, customer service, customer support, batching, train new employees, place S.T.A.R. orders and closing the store. Assist in the remodel of the store sales floor and warehouse. Develop new streams of revenue via new accounts and support current customer base. Serve as a liaison between Sherwin-Williams customer base and their respective clientele.

• 

  Asi health services

  Jun 2008 - Aug 2012

  Operations assistant/data management

  Assist in the Daily Operations to include Fleet Maintenance, Creating Operation Manuals, Train New Employees, Reporting and decision input on New Medical Equipment. Conduct On-Site and In-House Audiometric Test, Respirator Medical Clearance, Pulmonary Function Test, Quantitative and Qualitative Respirator Test, Vision Test, Custom Molded Ear Protection, and On-Site Noise Surveys.

• 

  Imperva

  Aug 2012 - now

  • Drive product adoption and customer retention via periodic touch points and reactive engagements using the Scaled engagement model.• Leverage voice of the customer programs such as NPS to drive action based on customer feedback• Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests.• Work with internal stakeholders including Support, Engineering, Product Management and Sales to advocate customer needs, drive product usage and identify growth opportunities• Maintain in-depth understanding of company technology, products, and services.• Collect customer success stories which can be used in customer reference programs Show less • Support the Imperva on-premise security product deployments for assigned accounts.• Primary, single point-of-contact for assigned accounts.• Kept customer teams up to date via ongoing status about onboarding, configuration, and tuning efforts, cases, feature requests and current news from the field on the latest security trends and developments as well as product release notes.• Performed quarterly systems health checks and service reviews.• Become a champion by accelerating case closures or increasing visibility on pain points with their deployments. Work with customers, partners, customer account teams and other internal Imperva teams to reach timely resolutions.• Create and deepen customer relationships by performing on-site customer visits.• Analyze customer data such as case trends, traffic, alert and attack information to make solid recommendations for improving systems health and overall security posture.• Assess the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments Show less ● Managed security in a cloud-based data center environment, focusing on web application, database, and unstructured file security● Provided administration, support, threat analysis and incident remediation● Defended against malicious activity "in the wild", zero day threats, and evolving APTs● Streamlined business and technical processes and operations, improving documentation and information resources● Consulted and provided remote assistance for large scale enterprise deployment of data center security Show less

  • Customer Success Manager

    May 2022 - now

  • Technical Account Manager

    Oct 2021 - May 2022

  • Sr. Security Operations Engineer

    Jan 2017 - Oct 2021

  • Security Operations Engineer

    Apr 2013 - Jan 2017

  • First Responder Product Support

    Aug 2012 - Apr 2013