Experience

• 

  Aviation club eg

  Jul 2020 - May 2021

  Events and logistics vice head

  Responsible for the team members, designing and implementing the Booth, Events organizing and providing resources .

• 

  Egyptian armed forces

  Oct 2021 - Dec 2022

  Soldier

  - Working in the Military Records Department planning and operation office (writing, editing and handling all the letters that are sent and coming to the department – organizing officers' missions’, vacations and their extra work inside the department - preparing presentations for internal and external conferences - Guarding and watching duties and at night.

• 

  Riseup summit

  Nov 2021 - Dec 2021

  Operation team member

  Handling registration Area and crowd flow Responsible of organizing the movement and safety of the shuttle buses from registration area to the venue

• 

  Techne

  Nov 2022 - Nov 2022

  Operation team member

  Handling the crowd in the great hall of bibliotheca Alexandria for the 4 days of the event.Escorting speakers form the hotel to the venue and vice versa to make sure they have a good experience.supporting other teams if they need any help

• 

  Startups without borders

  Jan 2023 - Feb 2023

  Operations coordinator
• 

  Alx_africa

  Mar 2023 - now

  Enrollment and Application Support:--------------------------------------------Conducted enrollment sessions and application walkthroughs to simplify the application process and attract more applicants.-Created detailed venue sheets to optimize venue selection for events, considering capacity, facilities, and costs.-Managed the ALX Facebook group, posting updates and engaging content to drive participation.-Organized large-scale events like the Karibu event at Cairo stadium, handling crowd management and vendor coordination.-Represented ALX at external events and competitions to promote the organization's mission and values.Learning Experience-----------------------------------------Learning Activities and Events:-Provided ongoing support to learners, addressing queries and ensuring clarity in tasks and projects.-Proactively assisted learners at risk of falling behind, implementing interventions for their progress.-Facilitated various activities including focus groups, learner-led sessions, and guest speaker events to enrich learning.-Organized mentorship programs, expert sessions, and social events to foster community engagement and professional development.-Implemented strategies to improve retention and graduation rates, analyzing learner feedback for targeted interventions.Community Management and Engagement:-Managed multiple communities across various channels including WhatsApp, Facebook, Telegram, Discord, and on-ground at ALX hubs.-Oversaw logistics, registrations, and operational aspects of community events to ensure successful execution.Data Analysis and Reporting:-Analyzed learner data and program metrics to identify trends and areas for improvement.-Created detailed reports and dashboards to track program performance and learner progress.-Utilized data-driven approaches to design targeted interventions, enhancing learner satisfaction and program effectiveness. Show less

  • Community Analyst

    Sept 2024 - now

  • Learning Experience Community Coordinator

    Mar 2023 - Aug 2024
• 

  Origin technology solutions

  Apr 2023 - now

  Zendesk solutions consultant
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  Origin cx

  Jun 2023 - now

  Cx solutions consultant

  Providing customer experience consultation, assessments, and strategies.Conducting business meetings, gathering project requirements, and performing requirements analysis.Zendesk configuration, implementation, optimization, training, and instance health checks.Integrating Zendesk with other software that businesses use, such as Jira, Slack, Salesforce, etc.Providing digital call center solutions, Omnichannel Customer Support Solutions, and social media support modulesCustomer Engaging tools , Omnichannel Customer Engagement SolutionsChatbot configurations Show less