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DeAnna Robinson

DeAnna Robinson

Followers of DeAnna Robinson228 followers
location of DeAnna RobinsonNew York, New York, United States

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  • Timeline

  • About me

    Aspiring GRC Analyst | Master’s in Cybersecurity | Security+ Certified

  • Education

    • University at Albany, SUNY

      2019 - 2023
      Bachelor of Science - BS Business Administration

    • University at Albany, SUNY

      2023 - 2024
      Master of Science - MS Cyber Security 3.94

    • Millennium Brooklyn High School

      2015 - 2019

  • Experience

    • Apple

      Aug 2023 - now

      - Trained and mentored new hires on technical problem-solving, customer service workflows, and how to explain complex terms in simple terminology.- Maintained a strong track record of exceeding performance metrics, including customer satisfaction scores, sales, and resolution time.- Received recognition in the NY upstate market for Apple as one of the top members of the Genius Bar due to my metrics. - Consistently exceeded sales targets through personalized product recommendations.- Assisted in onboarding and coaching new team members in product knowledge and customer experience standards.- Partnered with other departments to enhance the in-store and post-purchase experience.

      • Technical Specialist

        May 2024 - now

      • Product Specialist

        Aug 2023 - May 2024

    • NYS Office of Information Technology Services

      May 2024 - Sept 2024
      Enterprise Risk Management Assistant

      - Assessed risks across departments and identified cybersecurity vulnerabilities.- Created reports and recommendations with a team to improve security across all departments.- Supported development of policies, standards, and procedures documents.

  • Licenses & Certifications