DeAnna Robinson

Deanna robinson

bookmark on deepenrich
location of DeAnna RobinsonNew York, New York, United States
Phone number of DeAnna Robinson+91 xxxx xxxxx
Followers of DeAnna Robinson103 followers
  • Timeline

    Current Company
    Aug 2023 - now

    Technical Specialist

    Apple
    Albany, New York, United States
    May 2024 - Sept 2024

    Enterprise Risk Management Assistant

    NYS Office of Information Technology Services
  • About me

    Aspiring GRC Analyst | Master’s in Cybersecurity | Security+ Certified

  • Education

    • University at albany, suny

      2019 - 2023
      Bachelor of science - bs business administration
    • University at albany, suny

      2023 - 2024
      Master of science - ms cyber security 3.94
    • Millennium brooklyn high school

      2015 - 2019
  • Experience

    • Apple

      Aug 2023 - now

      - Trained and mentored new hires on technical problem-solving, customer service workflows, and how to explain complex terms in simple terminology.- Maintained a strong track record of exceeding performance metrics, including customer satisfaction scores, sales, and resolution time.- Received recognition in the NY upstate market for Apple as one of the top members of the Genius Bar due to my metrics. - Consistently exceeded sales targets through personalized product recommendations.- Assisted in onboarding and coaching new team members in product knowledge and customer experience standards.- Partnered with other departments to enhance the in-store and post-purchase experience.

      • Technical Specialist

        May 2024 - now
      • Product Specialist

        Aug 2023 - May 2024
    • Nys office of information technology services

      May 2024 - Sept 2024
      Enterprise risk management assistant

      - Assessed risks across departments and identified cybersecurity vulnerabilities.- Created reports and recommendations with a team to improve security across all departments.- Supported development of policies, standards, and procedures documents.

  • Licenses & Certifications

    • Foundations of cybersecurity

      Google
      Mar 2024
      View certificate certificate
    • Comptia security+

      Comptia
      Dec 2023