Experience

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  Nielsen

  May 2017 - Jul 2017

  Marketing research intern

  - Planned fortnightly activities per the client demands. - Worked with a strategic team in research process. - Directed the team for further activities in process. - Conducted a survey in Pune region. - Interviewed the authorised person in various organizations. - Handled all the customer queries.

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  Intern theory career solutions llp

  May 2017 - May 2017

  Brand manager

  - Creating awareness - Held campaigns in various institutes - Generated leads - Networking

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  Icici bank

  Jan 2019 - Jun 2020

  Relationship manager (nri business)

  - Managing customer relationships & addressing bothservice & sales queries for customer with an objective toengage & retain customers.- Adhering to KYC/AML guidelines for customers as perrequirement.- Provide financial advice and offer customized keyproduct solutions that adhere to the financialinstitution’s guidelines as well as of the industryregulations.- Evaluating products for customers like MF, LI , AIF , PMSand other customised products.- Facilitation of FOREX transactions as per FEMAguidelines.- Cross Selling Throughout the Mapped Customers. Show less

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  Whitehat jr

  Oct 2020 - Jan 2022

  Product operations manager

  - Process Management - Driving the process as per the stated protocols. - Executing Internal Process Audits. - Quality Assurance. - Leading projects with strong customer service experience. - Grievance Management - Preparing weekly and monthly reports ( MIS ) - Training of Associates and Support Staff

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  Novac technology solutions

  Mar 2022 - Jul 2023

  Product manager

  - Experience in developing digital lending and investmentproducts and helping in change management throughregular interactions with the Process Management Teamand ensuring smooth acceptance of the products orprocess enhancements.- Carrying out an in-depth analysis of clientsrequirements and creating Value Stream Mapping (VSM)understanding the product performance and matrices.- Functioned and liaison between sales, business and ITteams to refine the product and incorporate featuresbased on market demand - Writing Business Requirement Documents (BRD/PRD),User Stories and collaborating with the IT team to share& discuss requirements.- Overseeing complete operations involving requirementanalysis, finalization of specifications, UI/UXdevelopment, testing and development in compliancewith quality standards and clients requirements.- Performing testing for deliverables on the UAT Platformand collaborating with the clients or end users to makeseamless integration with the new system.- Automated reporting and hosting the businessconversions in Power BI along with the data team forreal-time visibility on monthly/yearly numbers.- Products - Two Wheeler Loan (B2B & B2C App &Website), Fixed Deposit (B2B App), Show less

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  Zoop.one

  Jul 2023 - now

  Product manager