Naweed Ahmed

Experience

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  Norwegian Refugee Council

  Feb 2006 - May 2022

  System Administration Experience in MS Dynamics:-Acted as a primary liaison for vendors including Acando (now CGI), Strålfors, IPER, Puzzel(SMS), and Nets.-Developed API documentation for web forms to Nets files to gather necessary data.-Managed user accounts and security protocols.-Generated reports and dashboards.-Provided support and training for other team members.-Customized CRM configuration and implemented changes to contact forms, donation forms, and campaign forms.-Created calculated fields on multiple forms.-Worked with SMS service providers such as Puzzel, Strex, and LinkMobility.-Collaborated with Bisnode and IPER to maintain up-to-date and accurate customer data.-Conducted Direct Mail campaigns.-Performed analytical tasks.-Imported and exported data securely.Email Marketing Tools Experience:-Used email marketing tool ClickDimensions.-Created campaigns in Dynamics and ClickDimensions.-Implemented workflows and automation processes.-Conducted data cleaning to ensure high deliverability rates.-Provided support and training for other team members.-Administered MailChimp.-Developed campaigns in MailChimp.Salesforce Experience:-Acted as one of the system administrators.-Focused on operative tasks.-Provided support and training for other team members using Salesforce and GoCardless.-Conducted reconciliations between systems.-Performed updates using Dataloader and Wizard.-Maintained clean and accurate customer data. Show less

  • CRM Adviser

    Dec 2013 - May 2022

  • Marketing consultant

    Feb 2006 - Nov 2013
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  Capgemini

  Jun 2022 - now

  Business Analyst